HomeMy WebLinkAboutRE: Springbrook
Mike Plane
From:Mathew Farnes
Sent:Wednesday, July 20, 2022 11:50
To:Janie Higgins; Brent Hyatt; Breanna Howard
Subject:RE: Springbrook
I have not, seems to be exclusive to UB.
From: Janie Higgins
Sent: Wednesday, July 20, 2022 11:48 AM
To: Brent Hyatt <bhyatt@tfid.org>; Breanna Howard <bhoward@tfid.org>; Mathew Farnes <MFarnes@tfid.org>
Subject: RE: Springbrook
I don’t think I have ever seen the red cross. I don’t remember Becky or Amy ever mentioning it, either, so maybe it’s just
an issue in the UB module.
From: Brent Hyatt <bhyatt@tfid.org>
Sent: Wednesday, July 20, 2022 11:28 AM
To: Breanna Howard <bhoward@tfid.org>; Mathew Farnes <MFarnes@tfid.org>; Janie Higgins <jhiggins@tfid.org>
Subject: Springbrook
I get hot and cold on Springbrook. Today I’m cold. Below is a screenshot of the dreaded red cross that Angie and Rosa
get probably 2-3 times as week. It means that Springbrook has locked up and you need to restart your computer, losing
your work. Yesterday Rosa spent most of the day working on a project and lost it all around 4:00 – ugh. Rosa tried to
track the problem down awhile ago. Our IT department said it was Springbrook and Springbrook said it was our servers.
Shortly after that she was in a group training session, and it came up. All the participants said they have the issue too.
It’s not our servers.
Last week Rosa was working with one of their support team members on an issue. The lady said they were all working
from home. She was having a hard time helping and said that she needed to call Rosa back. She needed to run over to
her brother’s house because her internet was not working very well, and he had a better connection. She was able to
help from her brother’s house.
My gut feeling today is that people are leaving Springbrook and the last ones out the door may be in trouble but I’m
probably overreacting. Tomorrow I will send another missive on why we would be crazy to want to switch to someone
else.
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Brent Hyatt
Assistant Finance Director
City of Twin Falls
P.O. Box 1907
Twin Falls, ID 83303
208-735-7241
mailto:bhyatt@tfid.org
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