HomeMy WebLinkAboutRE: Good news on batteries
Mike Plane
From:Kathy Markus
Sent:Wednesday, June 26, 2024 17:25
To:Travis Rothweiler; Les Kenworthy; Craig Kingsbury
Cc:Dee Davidson; Mitchell Brooks; Craig Stotts
Subject:RE: Good news on batteries
Hello,
Today we received the ba?eries. Dee is going to distribute them to police (Looslie) and fire (Brooks).
Kathy
From: Travis Rothweiler <trothweiler@tfid.org>
Sent: Monday, May 20, 2024 16:39
To: eric@whitecloudcom.com; Les Kenworthy <LKenworthy@tfid.org>; Craig Kingsbury <ckingsbury@tfid.org>; Kathy
Markus <kmarkus@tfid.org>
Cc: Dee Davidson <ddavidson@tfid.org>; Mitchell Brooks <Mbrooks@tfid.org>; Craig Stotts <Cstotts@tfid.org>; 'Doug
Hafer' <doug@whitecloudcom.com>; nathan@whitecloudcom.com
Subject: RE: Good news on batteries
Thank you Eric! That is amazing and super helpful! I appreciate you and the partnership.
Travis Rothweiler, ICMA- CM
City Manager
City of Twin Falls, Idaho
From: eric@whitecloudcom.com <eric@whitecloudcom.com>
Sent: Monday, May 20, 2024 3:01 PM
To: Les Kenworthy <LKenworthy@tfid.org>; Craig Kingsbury <ckingsbury@tfid.org>; Kathy Markus <kmarkus@tfid.org>
Cc: Dee Davidson <ddavidson@tfid.org>; Mitchell Brooks <Mbrooks@tfid.org>; Craig Stotts <Cstotts@tfid.org>; Travis
Rothweiler <trothweiler@tfid.org>; 'Doug Hafer' <doug@whitecloudcom.com>; nathan@whitecloudcom.com
Subject: Good news on batteries
\[EXTERNAL SENDER\]
Hello TF City people,
I am wri?ng with some good news today. As you may or may not know there have been some cold weather issues with
the ba?eries you folks purchased when you bought all new portable radios for police and fire in 2021. At certain ?mes
when extremely cold, the ba?eries were not sending the correct signal to the ba?ery gauge on the radios. The ba?eries
s?ll were func?oning properly but the radio would think otherwise.
Our techs here at White Cloud were able to figure out what was going on with the ba?ery. Once we knew, we were able
to prove to the manufacturer the problem at hand. The manufacturer (Richcom) was able to understand and fix the
problem. It was some se?ng in one of the internal chips in the ba?ery. This change will forever be incorporated on all
ba?eries going forward. Crazy enough we were the only dealership in America repor?ng these issues.
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This has all taken some ?me to work out but we have an awesome conclusion to this saga that has been going on behind
the scenes. To make ma?ers right with you all, Richcom has agreed to replace the 297 ba?eries you bought on your
ini?al order from 2021. At today’s pricing that is $38,610 in ba?eries.
You folks won’t have to buy new ba?eries for radios for another 2-3 years. We will work with Dee on ge?ng them to
you.
Cheers,
Eric
Eric Smallwood
Sales Execu?ve / Project Manager
White Cloud Communica?ons, Inc.
(208) 720-0113
eric@whitecloudcom.com
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