HomeMy WebLinkAboutRE: [E] Verizon
Mike Plane
From:Kathy Markus
Sent:Tuesday, July 9, 2024 16:57
To:Rich Hall
Subject:RE: \[E\] Verizon
No, I think the excuse that it was Lumen is all that we are going to get.
From: Rich Hall <rhall@tfid.org>
Sent: Tuesday, July 9, 2024 08:07
To: Kathy Markus <kmarkus@tfid.org>
Subject: RE: \[E\] Verizon
I would say no also, we don’t need visibility we just need notified. Do we know why we didn’t get notified of this issue?
From: Kathy Markus <kmarkus@tfid.org>
Sent: Monday, July 8, 2024 3:02 PM
To: Rich Hall <rhall@tfid.org>
Subject: FW: \[E\] Verizon
Rich,
I think they are crazy to charge us to let us know when they are down, but I thought I should ask your opinion before I
just say no. I can’t see us monitoring their network. That is their job!
Kathy
From: Mckinney, Daren S <daren.mckinney@verizonwireless.com>
Sent: Monday, July 8, 2024 13:18
To: Kathy Markus <kmarkus@tfid.org>
Cc: Dustin Smith <dustin.smith@verizonwireless.com>
Subject: Re: \[E\] Verizon
\[EXTERNAL SENDER\]
I have attached the flyer with both options and the cost is:
$7.70/mo Basic
$77/mo Premium
Sincerely,
To help protect your privacy, Microsoft Office prevented automatic download of this picture from the Internet.
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Daren McKinney
Idaho Account Manager
SLED - Public Sector Sales
M 208-859-1200
On Mon, Jul 8, 2024 at 1:05 PM Kathy Markus <kmarkus@tfid.org> wrote:
Daren,
Is there a charge for the Wireless network Performance tool?
Kathy
From: Mckinney, Daren S <daren.mckinney@verizonwireless.com>
Sent: Monday, July 8, 2024 10:14
To: Kathy Markus <kmarkus@tfid.org>
Cc: Gretchen Scott <Gscott@tfid.org>; Danny K Garner <danny.garner@verizonwireless.com>; Dustin Smith
<dustin.smith@verizonwireless.com>
Subject: Re: \[E\] Verizon
\[EXTERNAL SENDER\]
I found out we did have an issue with Lumen on Sunday that affected 13 sites and it was resolved but
took most of the day.
Would you like to enroll in our Wireless Network Performance tool to get more visibility?
Sincerely,
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To help protect your privacy, Microsoft Office prevented automatic download of this picture from the Internet.
Daren McKinney
Idaho Account Manager
SLED - Public Sector Sales
M 208-859-1200
On Mon, Jul 8, 2024 at 9:48 AM Mckinney, Daren S <daren.mckinney@verizonwireless.com> wrote:
Good morning Kathy,
I have not heard but I will find out and get back to you.
Sincerely,
To help protect your privacy, Microsoft Office prevented automatic download of this picture from the Internet.
Daren McKinney
Idaho Account Manager
SLED - Public Sector Sales
M 208-859-1200
On Mon, Jul 8, 2024 at 8:58 AM Kathy Markus <kmarkus@tfid.org> wrote:
Daren,
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I received information today that there were lots of complaints of dropped calls between the police
department cell phones this weekend. They were investigating a homicide and said that the Verizon
service was terrible. The CradlePoints also went off and on all weekend. I also heard that the personal
Verizon phones were also acting up and not receiving calls.
Do you have any insight on what was going on? Is the problem corrected across the board? We are
signed up for update notices and I did not receive any, so I have no information to provide to the end
users. Please research and let me know why they were experiencing their issues.
Thanks,
Kathy
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