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Home My WebLink AboutFwd: APCO Open Forum Digest for Monday September 26, 2022 Mike Plane From:Tami Lauda Sent:Tuesday, September 27, 2022 09:56 To:Kathy Markus Subject:Fwd: APCO Open Forum Digest for Monday September 26, 2022 I thought you might find the Central Square Discussion interesting. Sent from my iPhone Begin forwarded message: From: APCO PSConnect <DoNotReply@connectedcommunity.org> Date: September 26, 2022 at 10:54:08 PM MDT To: Tami Lauda <Tlauda@tfid.org> Subject: APCO Open Forum Digest for Monday September 26, 2022 Reply-To: DoNotReply@connectedcommunity.org \[EXTERNAL SENDER\] To help prot ect your priva cy, To help prot ect your priva cy, APCO Open Forum Post New Message Sep 26, 2022 Discussions started 8 hours ago, Carrie Brouillette (0 replies) To help prot ect your priva License plate reader (LPR) question cy, … 1. Good afternoon, everybody - Just out of... Carrie Brouillette started 10 hours ago, Melissa Parker (0 replies) To help prot ect your priva Classroom Training for Smaller Agency cy, … 2. Good Afternoon, I am looking to see if any... Melissa Parker started 7 hours ago, Cara Vermillion (0 replies) 1 To help prot ect your priva Impact of video in your center - Editorial Committee Article cy, … 3. The Editorial Committee is looking for your... Cara Vermillion started 15 hours ago, William Srejma (0 replies) To help prot ect your priva Fee Structure Options for Fire/EMS Services cy, … 4. Our agency is looking for alternate methods to... William Srejma started 4 days ago, Daniel Morden (6 replies) Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety To help prot ect your priva Telecommunicators cy, … 5. Tesla will provide free training for agencies,... Clara Bundy 6. Most manufacturers will provide training. I was... Alan Shaw 7. Thank you Alan - I did see an article in Fire... Daniel Morden started 4 days ago, Lexi Pinkerton (7 replies) To help prot ect your priva CAD / RMS Central Square V Hexagon in the cloud cy, … 8. We're hearing the same from several of our PSAPs... William Daniels 9. Hello, We do not have either of these systems... Lori Brown 10. We are on Central Square Enterprise. We haven't... Nathen Treusch top next 1. License plate reader (LPR) question Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 3:29 PM Microsoft Office prevented automatic download of this picture from the Internet. Carrie Brouillette Carrie Brouillette Good afternoon, everybody - Just out of curiosity, does any Illinois, multi-agency communications center monitor LPR software and if so, what is the role of your center? Do you have an SOP you are willing to share? Any help feedback is greatly appreciated! ------------------------------ Carrie Brouillette Operations Team Leader Oak Lawn Regional Emergency Communications (OLREC) Oak Lawn, IL cbrouillette@olrec.org (708) 499-7808 2 ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate top previous next 2. Classroom Training for Smaller Agency Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 1:26 PM Microsoft Office prevented automatic download of this picture from the Internet. Melissa Parker Melissa Parker Good Afternoon, I am looking to see if any smaller agencies (under 15 dispatchers) do any classroom training prior to going with their trainer. If you do how long does your classroom training go for and what do you include? ------------------------------ Melissa Parker 911 Communications Supervisor Chamblee Police Department Chamblee, GA mparker@chambleega.gov (470) 554-8404 ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate top previous next 3. Impact of video in your center - Editorial Committee Article Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 5:03 PM Microsoft Office prevented automatic download of this picture from the Internet. Cara Vermillion Cara Vermillion The Editorial Committee is looking for your stories related to video and the impact it is having in your center. 3 Please share the following:  How long have you had the capability of receiving video during a call in your center?  Has video had a positive or negative impact on your telecommunicators?  What are some of your success stories?  What are some of your failures?  Has your center increased the amount of employee assistance program (EAP) support as a result of video?  How has your agency communicated video capabilities to your community? If so, by what means i.e. press release, billboards, local news? Please advise if you are comfortable being quoted. If not, your personal information will be kept anonymous. As a related sidebar topic, we are also looking for information related to real time crime centers (RTCC) and how video feeds are impacting your agency in the RTCC. Thank you in advance for any information you are willing to share. If you are not comfortable sharing in this forum, please feel free to email me directly at cara.vermillion@gmail.com. ------------------------------ Cara Vermillion Sales Operations Manager Carbyne Firestone, CO carav@carbyne.com ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate top previous next 4. Fee Structure Options for Fire/EMS Services Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 8:49 AM Microsoft Office prevented automatic download of this picture from the Internet. William Srejma William Srejma Our agency is looking for alternate methods to our fee structure for fire agencies. We currently have a fee structure that divides the overall fire/EMS budget among the 7 agencies based on their percentage of calls for service from the prior year. Our agencies are looking for other funding models. Any input would be appreciated. 4 Thank you. ------------------------------ William Srejma Director of Communications Addison Consolidated Dispatch Center Addison, IL bsrejma@addison-il.org (630) 827-4851 ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate top previous next 5. Re: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 5:18 AM Microsoft Office prevented automatic download of this picture from the Internet. Clara Bundy Clara Bundy Tesla will provide free training for agencies, if requested. ------------------------------ Clara Bundy Communications Supervisor Eureka County Sheriff's Dept Eureka, NV cbundy@eurekacountynv.gov (775) 237-5330 ------------------------------ ------------------------------------------- Original Message: Sent: 09-25-2022 10:12 From: Alan Shaw Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Knowing about EVs is great if the caller has that information, but the caller is often the weak link. Also remember that to most callers steam from a radiator is a car fire and antifreeze (despite the color) is a gasoline leak. While this is mostly well intentioned, it will lead to a lot of over dispatching. The domino effect of which is often like the boy who cried wolf. 5 One of our firefighters bought a Tesla, he asked his dealer for the emergency response guide. Tesla said to stark with 4,000 gallons of water and work up from there. However the EPA is saying to let them burn because the runoff water is contaminated and it may be the fire department's responsibility for the release. We had one of these a couple of weeks ago. Chief estimated using 20,000 gallons of water. Called in a regional Haz Mat Team. Our State DEP came down and the car was taken by a clean up contractor (2 hour + response time). However they transported it in a roll off dumpster type container, which required a rotator tow truck to put the car inside. This was a very complex and expensive call, and even a city as big as ours called in out of town resources. ------------------------------ Alan Shaw, CTO, CCS Public Safety Dispatch Professional Stamford, CT AShaw1970@... ------------------------------ Original Message: Sent: 09-24-2022 16:53 From: Philip Davis Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators We are currently working on a protocol to involve this information for our responders. The reason FD needs to know this is because it changes just how they respond. So as far as telecommunicators go if it is a MVA or VEH fire or something FD would respond to, they just need to ask is your vehicle electric or hybrid. It is also important to know this information come winter time in those areas as EV will not run as long as gas powered vehicles and they can become a priority call depending on how your department handles that information. ------------------------------ Philip Davis EMA/911 Director Harrison County EMA/911 Logan, IA <maskemail>pdavis@...</maskemail> (712) 644-2353 Original Message: Sent: 09-23-2022 08:02 From: Maureen Will Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Dan: I would also be interested in any training that staff could have on this - the FD has done training and they have asked us to please let them know so that they have the situational awareness on what they are rolling up to, but even looking in the NFPA site, it's really for fire /ems and not us (GM had the same thing). 6 I'm not sure there is really much we can do, but if there is I would like to have staff to have those tools. Maureen ------------------------------ Maureen Will - CPE Newtown Emergency Communications Center Newtown, CT <maskemail>maureen.will@...</maskemail> (203) 270-4296 Will Original Message: Sent: 09-22-2022 18:24 From: Daniel Morden Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Does anyone have an SOG/Policy/Procedure or best practice they would be willing to share regarding call intake and initial response to EV crashes/fires/hazards? Thank you in advance. Dan Morden - Gratiot County Michigan ------------------------------ Daniel Morden Director Gratiot County Central Dispatch Ithaca, MI <maskemail>dmorden@...</maskemail> (989) 875-7505 ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate top previous next 6. Re: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 10:08 AM Microsoft Office prevented automatic download of this picture from the Internet. Alan Shaw Alan Shaw 7 Most manufacturers will provide training. I was able through my volunteer fire department to attend free training from a Canadian company that makes the electric transit busses my state uses. Due to a fire, that who fleet has been grounded. But the class was specific to their product. While I have seen some more general training for the fire service, I haven't seen anything specific to dispatchers. I suspect that some of the fire based training could be adapted, but it might riske getting to in depth about operational issues and not contain enough about the call taking and resources allocation. ------------------------------ Alan Shaw, CTO, CCS Public Safety Dispatch Professional Stamford, CT AShaw1970@gmail.com ------------------------------ ------------------------------------------- Original Message: Sent: 09-26-2022 05:17 From: Clara Bundy Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Tesla will provide free training for agencies, if requested. ------------------------------ Clara Bundy Communications Supervisor Eureka County Sheriff's Dept Eureka, NV cbundy@... (775) 237-5330 ------------------------------ Original Message: Sent: 09-25-2022 10:12 From: Alan Shaw Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Knowing about EVs is great if the caller has that information, but the caller is often the weak link. Also remember that to most callers steam from a radiator is a car fire and antifreeze (despite the color) is a gasoline leak. While this is mostly well intentioned, it will lead to a lot of over dispatching. The domino effect of which is often like the boy who cried wolf. One of our firefighters bought a Tesla, he asked his dealer for the emergency response guide. Tesla said to stark with 4,000 gallons of water and work up from there. However the EPA is saying to let them burn because the runoff water is contaminated and it may be the fire department's responsibility for the release. 8 We had one of these a couple of weeks ago. Chief estimated using 20,000 gallons of water. Called in a regional Haz Mat Team. Our State DEP came down and the car was taken by a clean up contractor (2 hour + response time). However they transported it in a roll off dumpster type container, which required a rotator tow truck to put the car inside. This was a very complex and expensive call, and even a city as big as ours called in out of town resources. ------------------------------ Alan Shaw, CTO, CCS Public Safety Dispatch Professional Stamford, CT <maskemail>AShaw1970@...</maskemail> Original Message: Sent: 09-24-2022 16:53 From: Philip Davis Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators We are currently working on a protocol to involve this information for our responders. The reason FD needs to know this is because it changes just how they respond. So as far as telecommunicators go if it is a MVA or VEH fire or something FD would respond to, they just need to ask is your vehicle electric or hybrid. It is also important to know this information come winter time in those areas as EV will not run as long as gas powered vehicles and they can become a priority call depending on how your department handles that information. ------------------------------ Philip Davis EMA/911 Director Harrison County EMA/911 Logan, IA <maskemail>pdavis@...</maskemail> (712) 644-2353 Original Message: Sent: 09-23-2022 08:02 From: Maureen Will Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Dan: I would also be interested in any training that staff could have on this - the FD has done training and they have asked us to please let them know so that they have the situational awareness on what they are rolling up to, but even looking in the NFPA site, it's really for fire /ems and not us (GM had the same thing). I'm not sure there is really much we can do, but if there is I would like to have staff to have those tools. Maureen ------------------------------ 9 Maureen Will - CPE Newtown Emergency Communications Center Newtown, CT <maskemail>maureen.will@...</maskemail> (203) 270-4296 Will Original Message: Sent: 09-22-2022 18:24 From: Daniel Morden Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Does anyone have an SOG/Policy/Procedure or best practice they would be willing to share regarding call intake and initial response to EV crashes/fires/hazards? Thank you in advance. Dan Morden - Gratiot County Michigan ------------------------------ Daniel Morden Director Gratiot County Central Dispatch Ithaca, MI <maskemail>dmorden@...</maskemail> (989) 875-7505 ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate top previous next 7. Re: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 11:14 AM Microsoft Office prevented automatic download of this picture from the Internet. Daniel Morden Daniel Morden Thank you Alan - I did see an article in Fire/Rescue I think that talked about it took 250,000 gallons of water to extinguish a Tesla car that caught fire. I like the idea about let them burn so they consume the hazardous materials instead of creating runoff. Thank you again for the input. Dan 10 ------------------------------ Daniel Morden Director Gratiot County Central Dispatch Ithaca, MI dmorden@gratiotmi.com (989) 875-7505 ------------------------------ ------------------------------------------- Original Message: Sent: 09-25-2022 10:12 From: Alan Shaw Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Knowing about EVs is great if the caller has that information, but the caller is often the weak link. Also remember that to most callers steam from a radiator is a car fire and antifreeze (despite the color) is a gasoline leak. While this is mostly well intentioned, it will lead to a lot of over dispatching. The domino effect of which is often like the boy who cried wolf. One of our firefighters bought a Tesla, he asked his dealer for the emergency response guide. Tesla said to stark with 4,000 gallons of water and work up from there. However the EPA is saying to let them burn because the runoff water is contaminated and it may be the fire department's responsibility for the release. We had one of these a couple of weeks ago. Chief estimated using 20,000 gallons of water. Called in a regional Haz Mat Team. Our State DEP came down and the car was taken by a clean up contractor (2 hour + response time). However they transported it in a roll off dumpster type container, which required a rotator tow truck to put the car inside. This was a very complex and expensive call, and even a city as big as ours called in out of town resources. ------------------------------ Alan Shaw, CTO, CCS Public Safety Dispatch Professional Stamford, CT AShaw1970@... ------------------------------ Original Message: Sent: 09-24-2022 16:53 From: Philip Davis Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators We are currently working on a protocol to involve this information for our responders. The reason FD needs to know this is because it changes just how they respond. So as far as telecommunicators go if it is a MVA or VEH fire or something FD would respond to, they just need to ask is your vehicle electric or hybrid. It is also important to know this information come winter time in those areas as EV will not run as long as gas powered vehicles and they can become a priority call depending on how your department handles that information. 11 ------------------------------ Philip Davis EMA/911 Director Harrison County EMA/911 Logan, IA <maskemail>pdavis@...</maskemail> (712) 644-2353 Original Message: Sent: 09-23-2022 08:02 From: Maureen Will Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Dan: I would also be interested in any training that staff could have on this - the FD has done training and they have asked us to please let them know so that they have the situational awareness on what they are rolling up to, but even looking in the NFPA site, it's really for fire /ems and not us (GM had the same thing). I'm not sure there is really much we can do, but if there is I would like to have staff to have those tools. Maureen ------------------------------ Maureen Will - CPE Newtown Emergency Communications Center Newtown, CT <maskemail>maureen.will@...</maskemail> (203) 270-4296 Will Original Message: Sent: 09-22-2022 18:24 From: Daniel Morden Subject: Electric Vehicle EV Standard Operating Guideline/Policy for Public Safety Telecommunicators Does anyone have an SOG/Policy/Procedure or best practice they would be willing to share regarding call intake and initial response to EV crashes/fires/hazards? Thank you in advance. Dan Morden - Gratiot County Michigan ------------------------------ Daniel Morden Director Gratiot County Central Dispatch Ithaca, MI <maskemail>dmorden@...</maskemail> 12 (989) 875-7505 ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate top previous next 8. Re: CAD / RMS Central Square V Hexagon in the cloud Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 10:55 AM Microsoft Office prevented automatic download of this picture from the Internet. William Daniels William Daniels We're hearing the same from several of our PSAPs. Promised features are often 'in development' or not as the salesperson described. We're told that the 'integration between the CAD and their call handling solution leaves much to be desired. Is anyone else experiencing that? ------------------------------ William Daniels 9-1-1 Supervisor Vision Net, Inc Great Falls, MT william.daniels@vision.net (866) 354-8638 ------------------------------ ------------------------------------------- Original Message: Sent: 09-24-2022 01:11 From: Kevin Johnson Subject: CAD / RMS Central Square V Hexagon in the cloud Central Square's tech support leaves much to be desired! Too often, they play the "that's not our issue" card, only to find out days/weeks later that it actually was. We even had a situation where our phone vendor tech had to fix a CAD issue for us, because Central Square was nonresponsive. Decent product, but terrible tech support. ------------------------------ Kevin V. Johnson Chief Dispatcher | Columbia County 911 85 Industrial Tract - Hudson, NY 12534 kevin.johnson@... ------------------------------ Original Message: Sent: 09-22-2022 13:00 13 From: Lexi Pinkerton Subject: CAD / RMS Central Square V Hexagon in the cloud We are in the middle of an RFP process for a new CAD and RMS system. We have narrowed it down and are looking for end-user insight. We requested a Cloud-based system for both and have favorable responses from Hexagon in their OnCall product, as well as Central Square's Enterprise solution. Our 911 center has about 25 dispatchers and we dispatch Police and Fire for ourselves and a neighboring agency. We have about 110 sworn police officers and 105 sworn firefighters. We would be very appreciative of your insight and opinion. Thank you! ------------------------------ Lexi Pinkerton 911 Operations Manager Alpharetta Department of Public Safety Alpharetta, GA <maskemail>lpinkerton@...</maskemail> 678-297-6353 ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate top previous next 9. Re: CAD / RMS Central Square V Hexagon in the cloud Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 3:01 PM Microsoft Office prevented automatic download of this picture from the Internet. Lori Brown Lori Brown Hello, We do not have either of these systems, but I have had my ear to the ground for a number of years for CAD/RMS replacement and have reviewed both of these systems. Much of what I have heard from people who are leaving Central Square is that there customer service and responsiveness has led them to find a new system. I have only ever heard good things about 14 Hexagon. Hope that helps. Good Luck! ------------------------------ Lori Brown Indio Police Department Indio, CA lbrown@indiopd.org (760) 391-4162 ------------------------------ ------------------------------------------- Original Message: Sent: 09-24-2022 01:11 From: Kevin Johnson Subject: CAD / RMS Central Square V Hexagon in the cloud Central Square's tech support leaves much to be desired! Too often, they play the "that's not our issue" card, only to find out days/weeks later that it actually was. We even had a situation where our phone vendor tech had to fix a CAD issue for us, because Central Square was nonresponsive. Decent product, but terrible tech support. ------------------------------ Kevin V. Johnson Chief Dispatcher | Columbia County 911 85 Industrial Tract - Hudson, NY 12534 kevin.johnson@... ------------------------------ Original Message: Sent: 09-22-2022 13:00 From: Lexi Pinkerton Subject: CAD / RMS Central Square V Hexagon in the cloud We are in the middle of an RFP process for a new CAD and RMS system. We have narrowed it down and are looking for end-user insight. We requested a Cloud-based system for both and have favorable responses from Hexagon in their OnCall product, as well as Central Square's Enterprise solution. Our 911 center has about 25 dispatchers and we dispatch Police and Fire for ourselves and a neighboring agency. We have about 110 sworn police officers and 105 sworn firefighters. We would be very appreciative of your insight and opinion. Thank you! 15 ------------------------------ Lexi Pinkerton 911 Operations Manager Alpharetta Department of Public Safety Alpharetta, GA <maskemail>lpinkerton@...</maskemail> 678-297-6353 ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate top previous 10. Re: CAD / RMS Central Square V Hexagon in the cloud Reply to Group Reply to Sender To help protect your privacy, Sep 26, 2022 5:09 PM Microsoft Office prevented automatic download of this picture from the Internet. Nathen Treusch Nathen Treusch We are on Central Square Enterprise. We haven't had any major issues and in dispatch we have not had to call their customer support. Our IT has worked closely and very well with the folks at Central Square so as far as I know we have not had anything crazy on the CAD side. When I have chatted with anyone from CS they are open to ideas and seem like they listen. I can't speak directly to the RMS side of things as we use that sporadically but have not had issues with generic searches. ------------------------------ Nathen Treusch CAD Administrator Arapahoe County Sheriff's Office Littleton, CO ntreusch@arapahoegov.com (720) 874-3958 ------------------------------ ------------------------------------------- Original Message: Sent: 09-22-2022 13:00 From: Lexi Pinkerton Subject: CAD / RMS Central Square V Hexagon in the cloud We are in the middle of an RFP process for a new CAD and RMS system. We have narrowed it down and are looking for end-user insight. We requested a Cloud-based system for both and have favorable responses from Hexagon in their OnCall product, as well as Central Square's Enterprise 16 solution. Our 911 center has about 25 dispatchers and we dispatch Police and Fire for ourselves and a neighboring agency. We have about 110 sworn police officers and 105 sworn firefighters. We would be very appreciative of your insight and opinion. Thank you! ------------------------------ Lexi Pinkerton 911 Operations Manager Alpharetta Department of Public Safety Alpharetta, GA lpinkerton@... 678-297-6353 ------------------------------ Reply to Group via Email Forward Reply to Sender via Email View Thread Recommend Flag as Inappropriate You are subscribed to "APCO Open Forum" as tlauda@tfid.org. To change your subscriptions, go to My Subscriptions. To stop receiving emails from this community discussion change your subscription to "No Emails" or click here. 17