HomeMy WebLinkAboutCAD INCIDENTS DISAPPEARING WHEN RE-OPENED
Mike Plane
From:Erin Ash
Sent:Friday, November 10, 2023 06:50
To:CCC-AllCCC
Subject:CAD INCIDENTS DISAPPEARING WHEN RE-OPENED
FELLOW DISPATCHERS,
MAKE SURE TO SEND A HELP TICKET IF YOU NOTICE REOPENED CAD EVENTS DISAPPEARING AFTER YOU REOPEN
THEM. SEE BELOW IF THAT DOES NOT MAKE SENSE.
THANKS,
ERIN ??????
From: servicedesk@tfid.org <servicedesk@tfid.org>
Sent: Wednesday, November 8, 2023 12:38
To: Erin Ash <eash@tfid.org>
Subject: \[TICK:24125\] CAD INCIDENTS DISAPPEARING WHEN RE-OPENED
\[EXTERNAL SENDER\]
-+-+- Please reply above this line to add a comment -+-+-
TICK:24125 - CAD INCIDENTS DISAPPEARING WHEN RE-OPENED Comment Submitted.
Mike Plane (mplane@tfid.org) on Nov 08 2023 12:37:52 PM
Comment:
I talked about it with Tami. We are going to watch this for a bit and see if it continues to be an issue. The
servers were restarted last week. No configurations were changed. Please let us know if this continues.
It's intermittent at least right now, nothing of note to say why it does it sometimes and not others.
Ticket History Mike Plane (mplane@tfid.org) on Nov 08 2023 12:37:52 PM
Changes: Changed ticket Status from "New" to "Opened".
Comment:
I talked about it with Tami. We are going to watch this for a bit and see if it continues to be an issue. The
servers were restarted last week. No configurations were changed. Please let us know if this continues.
It's intermittent at least right now, nothing of note to say why it does it sometimes and not others.
Kim Hafer (KHafer@tfid.org) on Nov 07 2023 03:40:38 PM
Changes: Changed ticket Category from "Other" to "Software".
Changed ticket Owner from "Unassigned" to "Mike Plane".
Changed "Department" from "'Select Department'" to "'Dispatch'".
Erin Ash (eash@tfid.org) on Nov 07 2023 03:39:21 PM (via email)
Changes: Ticket Created
Comment:
1
LAST NIGHT, THE NIGHT SHIFT DISPATCHERS REOPENED INCIDENT # 2311060152, THEY HEARD THE BELL LIKE THE CALL
REOPENED BUT COULD NOT SEE IT ON THEIR SCREENS. THIS MORNING WHEN I ARRIVED AND TOOK OVER POLICE, I
ASKED ABOUT THE CALL THAT WAS OPEN ON THE BOARD FROM THE NIGHT BEFORE. THEY ADVS THAT IT DISAPPEARED
FOR THEM, HOWEVER, I COULD SEE IT AND THEY COULD NOT.
TODAY I ATTEMPTED TO REOPEN INCIDENT # 2311060122, (WHICH WE HAD REOPENED AT LEAST 2 OR MORE TIMES
ALREADY TODAY) AND I HEAD THE BELL BUT NOTHING SHOWED UP. I HAD TO COMPLETELY LOG OUT OF CAD AND
BACK IN TO SEE IT SO I COULD DISPATCH IT ON THE OFFICER.
LOGGING OUT OF CAD MAY NOT SEEM LIKE A BIG DEAL BUT IT DOES TAKE A FEW MINUTES, AND WITH ONLY TWO OF
US IN HERE, IF THE PHONES GO CRAZY THAT COULD BE BAD.
THANKS,
ERIN ??????
Erin Ash, ECO
Twin Falls City Dispatch
208-735-4357
eash@tfid.org
For complete details, see: https://k1000.tfid.org/userui/ticket?ID=24125
2