HomeMy WebLinkAbout[TICK:24125] CAD INCIDENTS DISAPPEARING WHEN RE-OPENED (5)
Mike Plane
From:servicedesk@tfid.org
Sent:Tuesday, November 7, 2023 15:39
To:Erin Ash
Subject:\[TICK:24125\] CAD INCIDENTS DISAPPEARING WHEN RE-OPENED
\[EXTERNAL SENDER\]
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TFID Service Desk created a ticket in response to your email to servicedesk@tfid.org.
Ticket Information Erin Ash (eash@tfid.org) on Nov 07 2023 03:39:21 PM (via email)
Changes: Ticket Created
Comment:
LAST NIGHT, THE NIGHT SHIFT DISPATCHERS REOPENED INCIDENT # 2311060152, THEY HEARD THE
BELL LIKE THE CALL REOPENED BUT COULD NOT SEE IT ON THEIR SCREENS. THIS MORNING WHEN I
ARRIVED AND TOOK OVER POLICE, I ASKED ABOUT THE CALL THAT WAS OPEN ON THE BOARD FROM
THE NIGHT BEFORE. THEY ADVS THAT IT DISAPPEARED FOR THEM, HOWEVER, I COULD SEE IT AND
THEY COULD NOT.
TODAY I ATTEMPTED TO REOPEN INCIDENT # 2311060122, (WHICH WE HAD REOPENED AT LEAST 2 OR
MORE TIMES ALREADY TODAY) AND I HEAD THE BELL BUT NOTHING SHOWED UP. I HAD TO
COMPLETELY LOG OUT OF CAD AND BACK IN TO SEE IT SO I COULD DISPATCH IT ON THE OFFICER.
LOGGING OUT OF CAD MAY NOT SEEM LIKE A BIG DEAL BUT IT DOES TAKE A FEW MINUTES, AND WITH
ONLY TWO OF US IN HERE, IF THE PHONES GO CRAZY THAT COULD BE BAD.
THANKS,
ERIN ??????
Erin Ash, ECO
Twin Falls City Dispatch
208-735-4357
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eash@tfid.org
You may see more details and track progress on your new ticket at:
https://k1000.tfid.org/userui/ticket?ID=24125
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