HomeMy WebLinkAbout[TICK:22440] FW: TURN BY TURN ISSUE ON SATURDAY
Mike Plane
From:servicedesk@tfid.org
Sent:Thursday, January 26, 2023 17:24
To:Tami Lauda
Subject:\[TICK:22440\] FW: TURN BY TURN ISSUE ON SATURDAY
\[EXTERNAL SENDER\]
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TICK:22440 - FW: TURN BY TURN ISSUE ON SATURDAY Ticket Update
----- Change by Kennedy Esume at 01/26/2023 17:21:37 -----
Added resolution text.
Changed ticket Status from "Responded" to "Closed".
Resolution:
Resolved
Ticket History Kennedy Esume (KEsume@tfid.org) on Jan 26 2023 05:21:37 PM
Changes: Added resolution text.
Changed ticket Status from "Responded" to "Closed".
Kennedy Esume (KEsume@tfid.org) on Jan 18 2023 09:34:44 AM
Changes: Changed ticket Status from "New" to "Responded".
Kennedy Esume (KEsume@tfid.org) on Jan 18 2023 09:34:41 AM
Changes: Added attachment "screenshot_8tf7ggg3c.png"
Comment:
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Hello All,
I created a route using CAD mobile client to the address in question and it routed through the western
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entrance of Twin Villa loop, which is the closest entrance to the address.
If the responders are using a different application, I cannot attest to that.
Thank you.
Attachment: screenshot_8tf7ggg3c.png (413.44 KB)
https://k1000.tfid.org/packages/hd_attachments/screenshot_8tf7ggg3c.png.70d85adb702c65d3f99998
877c89a817
Kim Hafer (KHafer@tfid.org) on Jan 17 2023 02:05:22 PM
Changes: Changed ticket Category from "Other" to "GIS".
Changed ticket Owner from "Unassigned" to "Kennedy Esume".
Changed "Department" from "'Select Department'" to "'Dispatch'".
Tami Lauda (Tlauda@tfid.org) on Jan 17 2023 01:54:35 PM (via email)
Changes: Ticket Created
Comment:
Kennedy,
I would guess if the turn by turn instructions were different, the responders were using different
applications. If you could look what our information shows, I would appreciate it.
Tami
From: Erin Ash <eash@tfid.org>
Sent: Wednesday, January 11, 2023 12:00
To: Tami Lauda <Tlauda@tfid.org>
Subject: TURN BY TURN ISSUE ON SATURDAY
SATURDAY MORNING WE HAD A CPR IN PROGRESS CALL ON A 2-YEAR-OLD WHO WAS NOT
BREATHING. THIS CALL WAS AT IN TWIN FALLS. THIS IS A MOBILE HOME PARK WITH
NARROW ROAD AND SPEED BUMPS. WHEN ENTERING THE COMPLEX OFF OF PHEASANT RD WEST,
YOU WILL BE ON TWIN VILLA LOOP SEE BELOW PHOTO. TWIN VILLA LOOP HAS AND EAST ENTRANCE
AND A WEST ENTRANCE ON PHEASANT RD WEST.
THE QUICKEST WAY TO THE HOUSE LOCATED AT IS BY GOING IN THE WEST
ENTRANCE. WE HAD ISSUES WITH TURN BY TURN TELLING SOME OF THEM TO ENTER THE EASTMOST
ENTRANCE WHICH SLOWED RESPONSE QUITE A BIT. ENGINE 3 WAS THE CLOSEST UNIT BUT WAS
DELAYED DUE TO THEIR TURN BY TURN TELLING THEM THE WRONG ENTRANCE.
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I POLLED THE RESPONDING UNITS AND DISCOVERED THE FOLLOWING:
ENG 3’S TURN BY TURN ADVISED THEM TO TURN IN THE EAST MOST ENTRANCE OF TWIN VILLA LOOP
BATT 1’S TURN BY TURN ADVISED THEM TO TURN IN THE WEST MOST ENTRANCE OF TWIN VILLA LOOP
342’S TURN BY TURN ADVS THEM TO TURN IN THE WEST MOST ENTRANCE AS WELL
THOSE WERE THE UNITS I WAS ABLE TO SPEAK TO BEFORE IT GOT CRAZY.
THANKS,
ERIN ??????
For complete details, see: https://k1000.tfid.org/userui/ticket?ID=22440
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