Loading...
HomeMy WebLinkAboutUtility Services Supervisor City of Twin Falls Class Specification Utility Services Supervisor Class Code Number: 434-60 Pay Grade: 12 FLSA Designation: Exempt Effective Date: June 1, 2011 Department: Utility Billing Revision Date: July 29, 2021 Supervisor: Chief Financial Officer General Statement of Duties Supervises and manages the Utility Services Department functions for the City of Twin Falls; provides technical assistance to employees regarding department policies related to utility billing, utility collections and billing accuracy; performs related work as required. Classification Summary The principal function of an employee in this class is to manage the daily operations of the Utility Services Department including utility billing and collections, and the monitor the revenue and expenses of the three major enterprise funds, analyze and project revenues and expenditures as year progresses (rolling forecasts), and propose and forecast future rate adjustments. The utility billing work is performed under the supervision of the Chief Financial Officer. Considerable leeway is granted for the exercise of independent judgment and initiative. Supervision is exercised over the work of a Billing Coordinator, Utility Services Representatives and Finance Clerk. The principal duties of this class are performed in a general office environment. Examples of Work (Illustrative Only) Essential Duties and Responsibilities • Supervises and manages the Utility Services Department including assigning and evaluating work, hiring new employees, training staff, conducting performance reviews, assesses office needs, etc.; • Monitor monthly revenues and expenses for enterprise funds; • Project revenues and expenses; • Recommend rate adjustments; • Ensures billings are accurate, monies are collected, and delinquent accounts are identified; • Administers the water conservation appeal process for PI rate relief, alternate watering plans and exemptions; • Promotes cooperation and teamwork between employees; promotes a supportive environment for employees to work in; Utility Services Supervisor Page 2 • Makes decisions on credits and billing issues; • Receives calls involving problems with water or general customer problems, questions and concerns; • Assigns job duties and ensures there is coverage in times of absences; • Makes suggestions for changes that need to be made to the City Code; • Prepares annual department budget; • Supervises the auditing of accounts and ensures all accounts are billed correctly; • Supervises employees to ensure that all addresses, meter locations and other pertinent customer information is correct; • Supervises the review of accounts that need to be sent to collection agency; • Responds to all internal and external customers (City employees, other governmental representatives, business organizations, community groups and/or the public) in a courteous and friendly manner to promote a service orientation; • Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems; • Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas; • Responds to citizens’ questions and comments in a courteous and timely manner; • Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities. Other Duties and Responsibilities • Performs other related duties as required. Knowledge, Skills and Abilities Knowledge of: • Principles and practices of management and supervision of employees; • Budget preparation and administration; • Departmental rules, regulations, policies and procedures; • Conflict resolution; • Principles of accounting; • Personal computers and related software; Ability to: • Supervise, monitor and evaluate the work of subordinates; • Explain to the public the billing process and answer all concerns about the bill, meter reading, leaks, water usage, sanitation and sewer billing; • Prepare an annual department budget; • Interpret the City Code in relation to the Utility Services Department; • Operate general office equipment such as a computer, fax machine, 10-key, copier, etc.; • Work independently or cooperatively as a member of a team to complete work on schedule and according to quality control standards; • Work evenings and irregular hours if required; • Learn City policies and departmental rules, procedures, practices and objectives; Utility Services Supervisor Page 3 • Comprehend and follow oral and written instructions; • Identify and recommend improved methods of performing the work; • Establish and maintain effective working relationships with supervisor, co-workers, building occupants, and the public; • Provide quality services in a cost-effective manner and to recommend improved methods of performing the work. Acceptable Experience and Training • Bachelor degree in accounting; • Four (4) years of experience working and projecting revenue and expenses; • Four (4) years progressively responsible supervision of employees; • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Essential Physical Abilities • Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively; • Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review type written documents in both electronic and hard copy form; • Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a personal computer and related office equipment; • Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to function in the general office environment.