HomeMy WebLinkAboutUtility Services_20260204_114717 How many Utility Billing Customer Service reps do you have? 4
How many staff members do the utility billing? 2
How many active utility accounts do you have and how often do you bill? 19,000
How many active irrigation accounts do you bill? N/A
How many local improvement district(LID) accounts do you bill? N/A
On average, how many phone calls does your team answer in a month? 5,000
What do you charge for: Water,Sewer, Garbage, Pressurized Irrigation, Common Area
Deposit— $150.00 only charged on Fill Station Accounts
Late fee— 10%of the past due amount
Shut off fee— $35.00 forfirst delinquent shut off and $70.00 for all additional delinquent shut offs
After Hours- $80.00
Meter tampering- $200.00
Service connection- $10.00
Reconnect fee- See shut off fee above
Repair turn off- $10.00
Are there any otherfeesyou charge a customer and if so,canyou list it alongwith the amount
charged? No