HomeMy WebLinkAboutRide TFT SOP 2025Standard Operating Procedure
Downtowner - Ride TFT
Welcome to the team!
Chain of Command Contact List 2
About Downtowner 2
Our Mission 2
Scheduling 2
Absenteeism 2
Compensation 3
Company Vehicles and Cell Phones 3
Start of Shift 3
Operating the Ride TFT App and Completing Rides 4
Breaks 4
End of shift 5
Service Area 5
Number of Passengers 5
Child Safety Seats and Seatbelts 6
Americans with Disabilities Act (ADA) 6
Collision Protocol 6
Vehicle Breakdowns 7
Vehicle Damage 7
Workplace Injuries 7
Lost and Found 7
Maintaining Professionalism and Safety 8
Rider De-Escalation & Safety Procedure 8
● Non-Safety Policy Violations 8
● Safety-Sensitive Violations & Escalating Situations 8
Child Abuse & Neglect Reporting Procedure 8
Employee Disciplinary Process 8
Traffic Violations 9
Rider Assistance 9
Support, Feedback, and Remote Performance Monitoring 10
Discrimination and Harassment Policy 11
Samsara Safety System and Driving Standards 12
Dress Code Policy 13
Tipping Policy 14
Drug and Alcohol Policy 15
Welcome to the team! 16
Chain of Command Contact List 2
About Downtowner 2
Our Mission 2
Scheduling 2
Absenteeism 2
Compensation 3
Company Vehicles and Cell Phones 3
Start of Shift 3
Operating the Ride TFT App and Completing Rides 4
Breaks 4
End of shift 5
Service Area 5
Number of Passengers 5
Child Safety Seats and Seatbelts 6
Americans with Disabilities Act (ADA) 6
Collision Protocol 6
Vehicle Breakdowns 7
Vehicle Damage 7
Workplace Injuries 7
Lost and Found 7
Maintaining Professionalism and Safety 8
Rider De-Escalation & Safety Procedure 8
● Non-Safety Policy Violations 8
● Safety-Sensitive Violations & Escalating Situations 8
Child Abuse & Neglect Reporting Procedure 8
Employee Disciplinary Process 8
Traffic Violations 9
Rider Assistance 9
Support, Feedback, and Remote Performance Monitoring 10
Discrimination and Harassment Policy 11
Samsara Safety System and Driving Standards 12
Dress Code Policy 13
Tipping Policy 14
Drug and Alcohol Policy 15
Welcome to the team! 16
Chain of Command Contact List
Dianna Price, Asst. Manager (650) 703-1792
Neil Mandis, Operations Manager (208) 410-3004
Mike Peterson, District Manager (208) 206-1123
Julian Lena, Regional Manager (561) 901-4944
About Downtowner
Downtowner partners with public and private communities to re-imagine transportation. Communities of all sizes and types, from small mountain resorts to large urban cities, use our software
and operations to provide on-demand, fixed-route and flex-route transit systems.
Our focus is microtransit, sometimes referred to as on-demand, which falls between traditional fixed routes and private ride-hailing. It offers riders the convenience of requesting point-to-point,
on-demand rides but includes efficiencies gained by grouping multiple trips heading in the same direction.
We were founded in 2012 in Florida and have since grown nationwide
Over 26 locations use our software or services.
We are funded by Federal Grants and the City of Twin Falls
We are contracted by the City Of Twin Falls
Our Mission
Provide easy, reliable, door-to-door public transportation.
Reduce private vehicle usage.
Ease burden on public roads and parking lots.
Provide a great experience.
Scheduling
We use the When I Work app for scheduling.
It is your responsibility to know your schedule and you are expected to work all scheduled shifts.
All unavailability should be submitted in the When I Work app with 3 weeks’ notice.
Subject to approval, you have the opportunity to release, or drop, swap within the app up to 48 hours before your shift.
Open shifts are available on a first-come, first-serve basis. All overtime is subject to approval.
Absenteeism
You must be logged in within 15 minutes of your scheduled start time or you will be considered late. You may not clock in more than 15 minutes before your scheduled shift.
Anytime you are unable to come to work you must attempt to find coverage and notify management of the changes before the start of your shift. If no coverage is found and you do not
work it is considered a call-off.
Call-off procedure: You must call or text Neil and notify him of either coverage found or advising you are unable to come into work.
You need to call off with a minimum of 2.5 hours’ notice. Providing less than 2.5 hours’ notice may result in the activation of the disciplinary process.
We have a zero-tolerance policy for No Call/No Shows. Not showing up for a shift without calling may result in immediate termination upon the first occurrence.
Excessive absenteeism may result in the activation of the disciplinary process.
For additional information please refer to the Attendance Policy in the Downtowner Holdings, LLC Handbook.
Compensation
We have bi-weekly pay periods. Paychecks will be issued every two weeks on Friday
Overtime (hours worked after 40 hours in a week) is paid time and a half and may be subject to prior approval.
Performance bonuses are determined based on hours worked and driver performance metrics. Driver evaluations and corresponding bonuses will be reviewed biannually in April and September.
To qualify for the Performance Bonus, you must maintain a safety score of 95 or above and an average rider rating of 4.95 or higher.
You can view your pay stubs, benefits, and tax documents at portal.oasisassistant.com or the Paychex app.
Company Vehicles and Cell Phones
Vehicle keys and company phones are located in each vehicle.
When using the phone, do not download any apps or use the hotspot feature
Do not access any app other than the Ride TFT, Samsara app, and the Call app.
Do not text message riders for any reason. Call them instead.
The phones are unique to each vehicle and may not be mixed up.
Vehicles are parked in assigned spots at the City shop.
You can use any available vehicle for standard shifts, ADA shifts must use an ADA vehicle.
Management will remove the phone from vehicles to signify a out of service vehicle. If there is no phone in the vehicle it means the vehicle is out of service and you should take a different
one.
Start of Shift
Log into the Ride TFT app on the company phone. Then, select Ride TFT and the vehicle you are driving. This app is your time clock so it should be the very first thing you do and the
very last thing you do.
If you get a ride right away, go on a “break” in the app so you can complete your DVIR, adjust your mirrors and seats, and get settled.
Next, log into the Samsara app.
Driver Vehicle Inspection Reports (DVIRs) are required at the start and end of each shift through the Samsara app. You must inspect the vehicle as prompted in the app. Any malfunctioning
equipment, dashboard light, or vehicle damage should be reported. If an issue is marked as unresolved you do not need to mark it again.
End the break, if applicable.
If you do not have any rides, drive to the service area to wait for one.
Operating the Ride TFT App and Completing Rides
All rides are completed through the Ride TFT app on the company phone.
Accept all pending rides within 1 minute.
For driving directions, select the picture of a map. Then, select directions in the top right corner. This will pull up navigation to your next location. Try not to use the navigation
if you do not need to.
Always drive to the location at the top of the queue. The location may change while you are driving, Please pay attention to the queue.
You must wait 2 minutes for riders to arrive. If you do not have others waiting, you are welcome to wait longer. If there are other riders waiting, cancel the ride and continue on.
Call the rider before canceling the ride when you can’t find the rider.
Always confirm the rider by name.
The vehicle must be in park when riders are entering or exiting the vehicle. The hazard lights need to be activated when stopped in the road.
Align with all bus stops. Do not make u-turns near bus stops for safety reasons.
Select “Picked Up” in the app after the last rider in each party has boarded and “Complete” in the app when riders exit the vehicle without delay.
Some pickups and drop-offs are rerouted to more central locations than the rider initially requests. Regularly, we should be utilizing the rerouted locations. If there is a disability
you may go to the initially desired location instead of the rerouted locations.
In the driver app there are several functions that are found by selecting the three bars in the top right corner including creating a ride, creating a break, contacting other drivers,
viewing the service area, viewing your ride history where you can leave rider notes and change your password.
There are no multiple stops and we do not wait for riders to give them a second or returning ride. Once we arrive at the rider’s drop off location they must request a new ride to go
somewhere else.
Occasionally you will be approached by someone inquiring about the service. There are business cards in the vehicles. Point out the QR code on the card that will pull up the app in their
app store, especially when there is a language barrier.
Breaks
You are expected to take breaks when needed.
All breaks are paid and are scheduled through the Ride TFT app.
Breaks longer than 5 minutes should be scheduled in advance. This is so riders have accurate wait times.
The standard break allotment is 10 minutes for every 2 hours of shift time.
You can divide your break time up into any combination. For example, an 8-hour shift equates to a total of 40 minutes of paid break time. This could be taken in 8 - 5 minute breaks,
1 - 40 minute break, or any other combination you prefer.
You may always create a break to use the restroom, regardless of allotted break time.
You should not go on break when another driver is already on break or it will create additional wait times for our riders. You can see when a driver is on break in the app by selecting
the 3 bars in the top right corner and looking for the red print.
End of shift
Opening and mid-shift drivers should go on a “break” in the Ride TFT app around 15 minutes before their shift ends. This will prevent you from getting more rides so you can get gas and
drive back to the shop.
Closing shift drivers must finish all rides in the queue before heading back to the shop. Riders can request rides up until closing time and we must honor all of them.
Closing drivers may not log off the app before five minutes after closing time.
You should get gas if the tank is below ¾ of a tank using the company card before returning the vehicle.
The gas card is stored above the radio and you need to be diligent not to take the card home and they are specific to each vehicle.
All vehicles should be parked at the shop, in the assigned spot , at the end of every shift. Be sure to close the bay doors.
You must inspect and clean the front area of the vehicle. Cleaning materials are located in a tote in each vehicle with back ups in the lock box.
Any uncleanliness in the rider area should be cleaned and reported to management if left that way by a previous driver.
The DVIR in the Samsara app will need to be completed again before leaving the vehicle.
The key should be left in the lock box on the assigned hook.
Signing out of the driver app should be the very last thing you do.
Service Area
The city of Twin Falls, including the Airport and the Twin Falls, falls/Dierkes lake.
Management will be notified if you leave the service area. Leaving the service area will result in the activation of the disciplinary process.
Number of Passengers
Vehicles can transport up to 8 passengers, depending on the vehicle.
All riders must have a seat. No standing or lap sitting is permitted.
All riders need to be accounted for. The number of riders determines our funding. Essentially, it’s our paycheck, so all riders MUST be counted in the app.
If more riders are boarding than the rider indicated in the app, you need to add them.
To do so, create a ride in the app with the appropriate number of extra riders.
Child Safety Seats and Seatbelts
We value the lives and safety of all our drivers and passengers. It is the policy of our company that all drivers and passengers wear properly fastened seat belts at all times while
inside a Downtowner vehicle.
Seatbelts are a must. It is the driver's responsibility to make sure everyone is buckled up before leaving the pickup location.
Drivers should:
Ask everyone to buckle up.
If riders do not want to buckle up, the driver should let them know "I'm sorry, our protocol is everyone must be buckled up or we cannot take you to your destination."
If riders refuse, the driver should say "I'm sorry, if you won't buckle up you'll have to exit the vehicle as I cannot take you."
If riders won't exit the vehicle, you should walk away from the vehicle and call the police. The police are there to help us. When in doubt, call the police and get their assistance.
ALL children under the age of 6 or 60 pounds must use a car seat. Under the age of 3 must be rear facing. Breaking state law by permitting children to ride without a car seat will result
in termination.
Car seats and booster seats are not provided by Downtowner. Riders are required to bring their own car seats or booster seats and install them.
You must ensure that car seats and booster seats are installed correctly and securely according to the manufacturer's instructions and applicable safety regulations.
Americans with Disabilities Act (ADA)
Certain units are equipped with a wheelchair lift in compliance with the ADA.
Drivers must be trained by management and must watch the ADA training videos before operating the ADA lift and system.
The lift and tie-down system supports most types of chairs and scooters. See ADA training materials.
Watch this video to learn how to use the lift: https://www.youtube.com/watch?time_continue=2&v=DZ0op0BaRME
Watch this video to learn how to secure the wheelchair to the floor: https://www.youtube.com/watch?time_continue=12&v=Xs0dJwc8onk
If you receive a ride that says “ADA” call the rider and confirm that they need a wheelchair lift.
If the rider confirms and you are not driving the correct vehicles call management for assistance.
Collision Protocol
In case of a collision involving another vehicle or person: For serious accidents, call 911 immediately and then management. For all other accidents, call your Operations Manager immediately.
If you can’t reach the ops manager, call Regional Manager or Operations Support. These numbers are listed in the work phone’s contacts. Failure to do so will result in termination.
Check for injured parties and assist, if able.
Log off the Driver App ASAP.
Drive the vehicle to the side of the road if it is operable.
Post Accident Report must be completed within the Samsara app while on-site. This will give you a list of the mandatory information to gather and share with the other party. Please go
to Samsara App > Documents > Create New Form > Accident/Damage Form. Then complete ALL questions. Take clear, detailed photos of both vehicles, their damages, and the scene.
If the other party cannot produce a valid insurance card, call 911 so they can assist with documentation.
Insurance card and Claims Support Specialist contact info are located on the vehicle phone. Insurance card is to be provided to law enforcement and Claims Support Specialist contact
info is to be provided to the other parties involved in the collision (driver of other vehicle or pedestrian).
Vehicle Breakdowns
In case of a vehicle break down: Log off the app, move the vehicle to the side of the road if able, and call management.
Vehicle Damage
You must report any and all damages you cause to the vehicle via the Samsara app (Accident/Damage Form). We are understanding and causing damage does not necessarily mean you will face
disciplinary action.
Failure to report damage may result in termination upon the first occurrence.
Workplace Injuries
All workplace injuries must be reported immediately, or as soon as it is safe to do so. Ask your manager for an injury report form. We are here to help.
During inclement weather events, the company and management may provide additional equipment and/or direction to help improve safety.
For additional information please refer to the Workers’ Compensation Insurance in the Downtowner Holdings, LLC Handbook.
Lost and Found
Found items should be left inside the lock box.
Items are taken to Maxine at city Hall twice a week by the manager or assistant manager.
Maintaining Professionalism and Safety
Remain polite and helpful to riders, even when they are rude.
Contact management if rider actions require intervention.
Comply with rider requests that do not violate company policies.
Alert management of any issues.
Pull over and cancel the ride if a rider's behavior creates an unsafe situation. Call management.
Exit the vehicle and call the police if a rider refuses to exit when asked.
When in doubt, call the police.
Refer to the Workplace Violence policy in the Downtowner Holdings LLC handbook for additional information.
Rider De-Escalation & Safety Procedure
Non-Safety Policy Violations
If a rider exhibits heightened emotions or frustration and refuses to follow service policies but does not create a safety issue:
Comply with the request to avoid escalation.
Report the incident to management.
Safety-Sensitive Violations & Escalating Situations
If a rider is not complying with a safety-sensitive rule or the situation is becoming unsafe:
Drive to a safe location and call 911.
If the rider refuses to exit:
Remove the keys, exit the vehicle, and move to a safe public area if available.
Call 911 again if necessary.
Notify management after contacting 911.
Driver safety is the priority—avoid confrontation and seek assistance when needed.
Child Abuse & Neglect Reporting Procedure
If a child is in immediate danger, call 911. Otherwise, do not intervene or confront the suspected abuser.
Report any concerns to your manager immediately with details (time, location, individuals involved, observations).
The manager will handle reporting to the child abuse hotline or law enforcement as needed.
Employee Disciplinary Process
We have a formal, written disciplinary process that includes three steps in which you will be given two opportunities to correct the issue(s) addressed.
Management will discuss issues with drivers before beginning the disciplinary processes in most cases.
The third written step includes termination.
Management will explain the issue(s) and how to make a correction in each written coaching.
If the issue is serious, it may be grounds for immediate termination upon the first occurrence. This includes but is not limited to, unsafe or illegal driving, violating the drug and
alcohol policy, personal cell phone use while driving, inappropriate or unprofessional behavior, no-call no-shows, obtaining any personal rider information from the Driver app, harassment,
allowing a child to ride without a car seat, failure to report damage to a vehicle, and an at-fault accident due to negligence.
For additional information please refer to the Disciplinary Process policy in the Downtowner Holdings LLC handbook.
Traffic Violations
Fees for traffic violations are the responsibility of the driver and will be paid by the driver to the appropriate party. Any traffic violations incurred by an employee during their
dates of employment with Downtowner, whether in a Downtowner vehicle or another vehicle, must be reported to management within 48 hours.
Any interaction with law enforcement must be reported to management as soon as it’s safe to do so.
Rider Assistance
We are here to accommodate the riders.
Greet the riders with a friendly attitude.
Conversation topics should remain appropriate for a professional environment. Some riders prefer active conversation while others enjoy their solitude and quiet reflection. Use your
best judgment to provide great service.
Comply with rider requests that are not against company policy.
Riders rate us 1-5 stars in the app and can leave a comment about their experience. These comments are reviewed each week and may be shared with the drivers to recognize excellence or
identify areas for improvement. Please keep this in mind when interacting with riders.
The vehicles are equipped with Bluetooth audio. You are welcome to connect your personal phone and play what you desire. However, anything played must remain appropriate for a professional
environment. Podcasts, audiobooks, news broadcasts, etc. are not recommended. You must ask riders entering the vehicle if the music is ok and turn the music off if the rider expresses
any dissatisfaction.
It’s important to say goodbye and thank the riders. A simple “Have a great day, thanks for riding” works well, but personalization is welcomed.
For additional information regarding behaviors in the workplace please refer to the Standards of Conduct policy in the Downtowner Holdings LLC handbook.
Support, Feedback, and Remote Performance Monitoring
Management keeps a close eye on statistics and driver performance remotely.
This means we have visibility into various aspects of your work. For instance, if you leave the service area, don't complete rides promptly, or have a safety violation, as well as rider
reviews, etc. management can view that.
Remote performance monitoring allows us to support you effectively and ensure a high level of service for our riders.
Employees can communicate in our group chat via text message. Conversation is expected to remain appropriate.
You should check the Group Chat for updates at the beginning of every shift.
Management is always a call away. Don’t be afraid to call if you have any questions, comments, concerns, or suggestions. You’re never bothering us.
We value your feedback and encourage suggestions. Your voice matters and we hope that you feel comfortable sharing your thoughts with us.
Discrimination and Harassment Policy
We are deeply committed to fostering a workplace free from sexual and discriminatory harassment for drivers and riders alike.
Upholding professionalism and respect is paramount, underpinned by the understanding that such behaviors are illegal.
To fortify this commitment, we maintain a zero-tolerance policy against any form of harassment or discrimination towards both riders and drivers, which will not be tolerated.
We stress the importance of reporting and retaliation against those reporting harassment is strictly prohibited. Report any claims to management.
All reports will be thoroughly investigated.
Harassment of the riders or discrimination against the riders will not be tolerated.
Absolutely no retaliation or differing treatment will occur based on discrimination and harassment reports.
For additional information regarding discrimination and harassment in the workplace please refer to the Nonharassment policy in the Downtowner Holdings LLC handbook.
By signing below, you consent to Downtowner’s Discrimination and Harassment Policy as described above.
Signature: ____________________________________________________________________________
Name: _______________________________________________________________________________
Date:________________________________________________________________________________
Samsara Safety System and Driving Standards
The Samsara system will be tracking individual driver habits to ensure that our vehicles are being operated safely and lawfully.
This system will give each driver a driver safety score.
As always, drivers should follow all traffic laws at all times and operate vehicles smoothly, carefully, and respectfully.
At no point throughout your shift should you allow another person to operate the vehicle. Only insured Downtowner employees or contracted mechanics/tow truck operators may sit behind
the wheel.
A driver who drives safely has a near-perfect score. This system is only making sure that drivers are following the law and maintaining our reputation of being safe and lawful transportation.
The following is tracked via Samsara and will reflect your Safety Score.
Speeding (5+mph over speed limit).
Handheld cell phone use while in motion (accepting/completing rides will not set this off).
Harsh driving (flying around corners, slamming on brakes, etc.).
Crash events (bumping into a tree, parked car, etc).
Audio alerts from the camera will be heard for certain events, giving you a chance to self-correct unsafe behavior before your safety score is affected.
No U-Turns on main roads and highways. In addition, try to avoid u-turns whenever possible.
Safety Scores will be used by management to identify drivers who qualify for the Safety Bonus and drivers with unsafe driving habits who require attention.
Management will alert drivers to the presence of low scores and how they can be improved.
Failure to maintain a reasonable Safety Score will result in termination.
Drivers can view their own Safety Scores and driving data through the Samsara Driver app, as well as see how they compare to other driver scores.
Keep in mind that our vehicles are mobile billboards for our clients and Downtowner should be held to a higher standard than private vehicles. You probably won’t be reported in your
personal vehicle for slightly speeding or cutting off another vehicle, but chances are that a civilian will report a Downtowner vehicle for doing the same thing.
Consent to Collection of Biometric Information
We use Samsara’s hardware and software technology to manage our fleet and improve driver
safety. Your images will be collected and stored by Downtowner for purposes of assigning
drivers to vehicles, trips, and harsh driving CDs in the Samsara dashboard using the Camera ID
feature. To enable this feature, Downtowner will share your images with Samsara Inc. to provide
the facial recognition functionalities of the Samsara dashboard using biometric information
derived from those images. Your biometric information will be permanently deleted from
systems used by Samsara within a reasonable time after your employment with the company
ends, not to exceed three years from that date. More information about iCamera ID may be
found at Samsara’s website: https://www.samsara.com/support/privacy/special-features.
By signing below, you consent to Downtowner’s collection, use, disclosure, and storage of your
biometric information as described above. (required for employment)
Signature: ____________________________________________________________________________
Name: _______________________________________________________________________________
Date:________________________________________________________________________________
Dress Code Policy
You must always present a clean, professional appearance. You are expected to wear clean clothing that is free of holes, tears, or other signs of wear.
You must maintain a positive appearance so as not to offend customers, clients, or colleagues.
Vulgarity and expressions of political views on clothing are prohibited.
Shoes must be closed-toe and have a secure heel.
Appearance dictated by religion or ethnicity is exempt from this policy.
If you violate the dress code, you are expected to immediately correct the issue. This may include having to leave work to change clothes.
Repeated violations may result in the activation of the disciplinary process.
For additional information please refer to the Personal Appearance policy in the Downtowner Holdings LLC handbook.
By signing below, I acknowledge and accept the Dress Code Policy.
Signature: ____________________________________________________________________________
Name: _______________________________________________________________________________
Date:________________________________________________________________________________
Tipping Policy
You may accept tips from riders, but only if offered unprompted.
Riders are not expected to tip for this service. This program is meant to service all riders equally, and there will be no tolerance for drivers treating riders differently based on
whether or not they tip.
Soliciting tips is strictly prohibited and any feedback from riders indicating their driver was soliciting tips will result in disciplinary action.
By signing below, I acknowledge my understanding of the Downtowner Tip Accepting Policy and the consequences of soliciting tips.
Signature: ____________________________________________________________________________
Name: _______________________________________________________________________________
Date:________________________________________________________________________________
Drug and Alcohol Policy
It is illegal to be under the influence of any substance while operating a vehicle. The operation of a Downtowner vehicle by a driver under the influence of any substance is strictly
prohibited. You are putting your life and each rider’s life that gets into the vehicle, at risk. Violation of this rule will result in immediate termination.
Based on employee safety, health and efficiency, it is our policy to employ a work force free from illegal drugs and abuse of alcohol. Employees may be subject to drug testing prior
to hiring and can be randomly selected to undergo such testing throughout the time of employment.
The procurement, possession, sale, distribution, use or being under the influence of alcohol, drugs and/or controlled substances is strictly prohibited while on the premises or facilities
of the Downtowner or while on Downtowner time. The only exception is the taking of prescribed drugs as directed by a licensed physician, consistent with applicable law.
When a supervisor has a reasonable suspicion, based on the employee’s job performance, absenteeism, behavior and/or appearance, that the employee is under the influence of alcohol, drugs
and/or controlled substances, the supervisor shall refer the employee to an appropriate facility for testing and/or evaluation. The results of the test and/or evaluation will be furnished
to Downtowner. Refusal to undergo such testing and/or evaluation, adulteration of the sample or interference with the drug test in any manner shall be grounds for disciplinary action,
including termination.
Positive drug test results will be confirmed by a second test of the same sample by the testing laboratory.
Applicants or employees who are asked to take a drug/alcohol test will be required to sign a consent form immediately prior to the test. Any prescription drugs being taken by the applicant
or employee must be disclosed at that time.
Refusal to cooperate with the Downtowner in any test or investigation, or failure to execute any paperwork or forms necessary for examinations or tests are grounds for disciplinary action,
up to and including termination.
Employees who violate any aspect of this policy are subject to disciplinary action, up to and including termination – even for the first offense.
Additionally, any employee who is injured at work and refuses to submit to a drug test, or has a positive confirmation test may forfeit his/her eligibility for workers’ compensation
medical and indemnity benefits consistent with applicable law.
All employees will be required to sign a copy of the complete Drug and Alcohol - Free Policy stating that they fully understand and will abide by the policy. A copy of the signed policy
will be placed in the employee’s personnel file.
All employees must participate in a preemployment drug test and provide negative results.
All employees are subject to random drug and alcohol screenings at the discretion of all employees trained and certified in reasonable suspicion drug and alcohol protocol.
For additional information, please refer to the Drug and Alcohol policy in the Downtowner Holdings LLC handbook.
By signing below, I am stating that I understand and agree to all of the policies and procedures above.
Signature: ____________________________________________________________________________
Name: _______________________________________________________________________________
Date:________________________________________________________________________________
Welcome to the team!
If you have any questions or concerns, please feel free to reach out to management. By signing below, I am stating that I have received, reviewed, and agree to all the policies and procedures
within the Downtowner Standard Operating Procedure.
Signature: ____________________________________________________________________________
Name: _______________________________________________________________________________
Date:________________________________________________________________________________