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HomeMy WebLinkAbout2025 FULL SR PACKET ITD Public Transportation Office 2025 Full Site Review Packet Table of Contents Overview 3 Subrecipient and Reviewer Information 4 Pre-Desk Review Documents 5 General Service Information 6 Scope of Work Review 7 SWOT Analysis 8 Administration and Management: 9 Equal Employment Opportunity (EEO) 9 Financial Management: 11 Financial Capacity 11 Procurement 14 Disadvantaged Business Enterprise (DBE) 18 Service Provision: 20 Service Eligibility 20 Title VI – Non Discrimination in the Delivery of Service 21 Americans with Disabilities Act (ADA) 24 Americans with Disabilities Act - Complementary Paratransit 27 Drug & Alcohol 29 Safety and Security 36 Marketing 39 Assets: 41 Continuing Control 41 Vehicle Maintenance 43 Facility/Equipment Maintenance 46 Technology/Software: 47 Intelligent Transportation Systems 47 Unique Services: 48 School Bus 48 Charter Bus 49 Legal Information 50 Lobbying 51 Overview The Idaho Transportation Department – Public Transportation Office (ITD-PT), as a direct recipient of Federal Transit Administration (FTA) grant funding, is required to ensure compliance with all Federal and State requirements for funds administered through the ITD-PT office. As such, ITD-PT has implemented a Site Review Program. This program serves as a critical compliance and oversight tool, as well as allowing for technical assistance and the exchange of best practices between ITD-PT and public transportation providers. This program is structured on a three-year basis, with technical assistance needs and/or previous site review findings being used to determine the frequency of visits (i.e. yearly, every two years, or every three years). ITD-PT Grants Officers perform the review, which takes place in three parts: 1. Desk Review Performed prior to the site review, reviewing Grants Officer will request the required documentation as well as filled out questions in the site review packet. Subrecipients are provided 30 days to complete and return the site review packet. The packet and all documents will need to be submitted up to four weeks prior to the actual on-site visit. 2. Site Review In person visit will consist of reviewing the provided responses to each of the Site Review Packet questions. ITD-PT will also review samples of files, inspect vehicles or facilities etc. upon request during the site visit. 3. Closeout Conference Call and Letter Performed 30 days following in person site review. This will review final findings, recommendations, and needed corrections. A timeline for any needed corrections will be made at this time. Subrecipient and Reviewer Information Subrecipient Name City of Twin Falls/Ride TFT  Type of Organization City Government/Turnkey Contract  Year Established 1905  Year Service Started 2023  Sam.Gov Unique Identifier E7YQT9PN5HW4  Agency Website https://www.tfid.org and https://ridetft.com/   Subrecipient Contact Mandi Thompson  Address PO Box 1907 Twin Falls, Idaho 83303  Phone (208) 735-7237  E-mail mthompson@tfid.org   ITD Reviewing Grants Officer Connie Edwards  Phone (208) 334-4492  E-mail Connie.edwards@itd.idaho.gov   Desk Review Date July 21, 2025  Site Visit Date August 21, 2025   Review Period    Pre-Desk Review Documents Document New/Updated/Same as last review  Organizational Chart   Board Bylaws   Board/Council Policy Manual   Conflict of Interest Policy   Example Board/Council Minutes   Example Board/Council Financial Report   Accounting Policy/Manual   Cost Allocation Plan   Procurement Manual New 2025  Code of Conduct Governing Procurements   Document Control and Retention Procedure   Transportation Budget   Budget Showing Actuals vs Expenditures   Personnel Manual   EEO Policy Statement   Example Job Posting - Driver, Operations, Safety and Training Manager and Executive Director   Transit Plan (if applicable)   Marketing Plan (if applicable)   Vehicle Operator Manual   Fare Collection Procedure   Rider’s Guide   Passenger Behavior Policy   No Show Policy (if applicable)   Title VI Policy/Program New 2025  ADA Application and Guidelines   Complaint Procedure   Drug and Alcohol Policy   Drug Free Workplace Policy   Completed Drug & Alcohol Spreadsheet https://apps.itd.idaho.gov/apps/pt/compliance/DAP/DAPRandomTestingCharts.xls   Written Vehicle Maintenance Plan   Pre-trip Inspection Form   Facility Maintenance Plan   Public Transportation Agency Safety Plan (PTASP)   Emergency Preparedness Plan   Business Continuity/Disaster Recovery Plan    General Service Information Include only information on ITD – PT funded areas Counties/Cities Served City of Twin Falls, Idaho  Total Service Area Population 56,000  Total Service Area Square Miles 18  Number of Routes There are no established routes in a demand response system  Days and Hours of Operation Monday – Friday 6:00 am to 9:00 pm and Saturday 7:00 am to 9:00 pm  Fares Full fare - $3; Discount fare for elderly and disabled - $1  Number of Revenue Service Vehicles in Fleet 8  Number of Employees 1  Ridership for Most Recent Calendar Year CY 2024 – 74,224 ride and 85,434 passengers  Coordination/Transfer Points with Other Transit Providers No formal transfer points  Total Transit Operating Budget FY2025 - $1,629,896 Recommended FY2026 - $1,834,053  Mode(s) of Service Provided Demand response microtransit system operating minivans  Facility Information Facilities: Qty: Location of Each Federal Interest (Y/N)  Administrative/Maintenance Facility 0    Administrative Facility 0    Maintenance Facility 1 152 6th Ave. West Twin Falls, Idaho 83301 N  Intermodal Center 0    Storage Facility 0    Bus Shelters 0     Scope of Work and General Agency Review For Current Agreements To be filled out by ITD Grant Officer & discussed on-site Funding Source: Agreement # Scope of Work: Status:                                                     Current Technical Assistance Rating:   Current Transit Asset Management (TAM) Status:   Current Performance Reporting Status:   Additional Noteworthy Items/Concerns:    SWOT Analysis Please answer prior to site visit Internal Strengths Internal Weakness   Adaptable service, changes are easy to make Clean and new vans (rolling stock is replaced every two years) Popular program with the public Excellent ridership  Budget constrains growth Local match Limited ADA vans even though more than 50% of rides are disabled or 60+ and in need of accommodations Long wait times  External Opportunities External Threats   Local contributions to local match requirements Launch van wrap initiative Establish partnerships with local organizations (CSI, St. Luke’s, etc) Work with large employers on possible partnerships  Inability to increase local funding Legislative actions could reduce property tax revenues, which could impact ability to maintain funding levels Frustrated riders due to long wait times   Administration and Management: Equal Employment Opportunity (EEO) Subrecipients may not discriminate against any employee or applicant for employment because of race, color, religion, national origin, sex, age, or physical or mental disability. Subrecipients must post in conspicuous and accessible places and make available to employees and applicants for employment notices setting forth an equal employment opportunity (EEO) policy. FTA applicants, recipients, subrecipients, and contractors who do not meet the EEO Program threshold above are not required to submit an EEO Program to FTA but are still required to comply with all Equal Employment Opportunity statutes and regulations. Subrecipients that employ between 50-99 transit-related employees and 1) request or receive capital or operating assistance in excess of $1 million in the previous Federal fiscal year, or 2) request or receive planning assistance in excess of $250,000 in the previous Federal fiscal year must prepare and maintain an abbreviated EEO Program. An abbreviated EEO Program includes the Statement of Policy, dissemination plan, designation of personnel, assessment of employment practices, and a monitoring and reporting system. See FTA Circular 4704.1A Attachment 5 for an EEO Program Format Checklist. Agencies that meet the thresholds for an abbreviated program are not required to conduct a utilization analysis with goals and timetables or to submit the EEO Program to FTA every four years. Instead, these programs are reviewed during FTA’s oversight reviews. Review Documents can include: Number of employees working on/in the Federal Transit Administration (FTA)-funded program Organizational chart identifying EEO officer Designated employee and EEO officer job descriptions EEO complaint logs For Full Program Only Documents: List of subrecipients that meet the threshold to develop an EEO program Sample documents used for internal dissemination of EEO program Most recent EEO program, if not uploaded to FTA’s Transit Award Management System (TrAMS) Standard performance evaluation for managers/supervisors “Employment Practices Chart” (or alternate documentation containing the same information) See FTA Circular 4704.1A Attachment 4 for the listed information Number of persons hired in areas of underutilization Does your transit agency employee more than 49 transit employees? If not, please continue on to Financial Management. FTA Circular 4704.1A Ch. 1.4 Applicability  No  If a full program was required did it have all elements and was it submitted to FTA? N/A  Has the recipient appropriately designated an EEO Officer with direct reporting relationship to the CEO and publicized its contact information? FTA Circular 4704.1A Ch. 2.2.3 Designation of Personnel Responsibility N/A  Does the recipient disseminate its EEO policy internally and externally as required and as detailed in its EEO Program? FTA Circular 4704.1A Ch. 2.2.2 Dissemination N/A  Do all employees have a policies and procedures handbook? If so, is this EEO Policy included? Title 49 Subtitle A Part 21 Appendix C N/A  Are EEO statements included on your job applications and employment notices/job postings? FTA Master Agreement Section 12. Civil Rights N/A  Do you conduct periodic EEO trainings within 90 days of hire for new employees and regularly for all employees? FTA Master Agreement Section 12. Civil Rights N/A  How do you monitor and ensure EEO Compliance of all contractors and sub-recipients? FTA Circular 4704.1A Ch. 2.2.7 Monitoring and Reporting N/A  If requested, were reasonable accommodations made for hiring a person with disabilities in accordance with Title I of the ADA? FTA Master Agreement Section 12. Civil Rights N/A  Have any oversight reviews, audits, or investigations of the recipient conducted since the last Review? N/A  If so, has the review identified significant deficiencies, material weaknesses, and/or repeat deficiencies in EEO? N/A  Are any findings currently open? N/A   Financial Management: Financial Capacity Subrecipients must have sufficient local resources to provide the required match and carry out the proposed project. Subrecipients must also have the financial management systems to account for and report on federal and state assistance. Subrecipients must practice sound financial management practices. The documents that correspond to this section are Organizational Chart; Transportation Budget; Accounting Policy/Manual; Most Recent Single Audit; Cost Allocation Plan, position/job descriptions etc. How do policies and procedures address internal control practices to prevent waste, loss, and misuse of federal funds? FTA Circular 5010 1F(f) Specific revenue and expenditure lines are used to track federal funds outside of regular funds. We maintain a schedule of expenses that correlates with federal revenues received.  Are reports showing actuals versus budgeted expenses and variances being reviewed on a monthly basis? Who performs? 2 CFR Part 200.302 Yes. The Department Head is responsible for tracking actual vs. budgeted expenses throughout the year.  Do you generate revenue through advertising? How much? Is this used as local match? A. If the ITD subrecipient sought out advertising, were the contracts competitively awarded? PT Staff Pull Contracts/Files B. Does the agency have an adequate cash flow? If not, what steps are being taken to ensure this? C. Do you have reserves & how many months will it cover? FTA Circular 5010.1F, Ch. VI, Section 4 No. N/A Yes The City of Twin Falls maintains (at a minimum) three months of operating funds in the general fund and two months of operating funds for enterprise funds.  Does your organizational structure clearly define, assign, and delegate; appropriate for all financial duties and require that those duties are: A Carried out by qualified personnel? B. Segregated within the organization? C. Subject to review to ensure that adequate internal checks and balances exist? FTA C. 5010.1F (f) (1), b), c), g), and h)  Yes Yes Yes   Does your organizational structure clearly define, assign, and delegate; appropriate for all financial duties and require that those duties are: A Carried out by qualified personnel? B. Segregated within the organization? C. Subject to review to ensure that adequate internal checks and balances exist? FTA C. 5010.1F (f) (1), b), c), g), and h)  Yes Yes Yes   Does your financial management system allow you to prepare reports and trace funds adequately to establish compliance with award terms and conditions? 2 CFR Part 200.302 (f) Financial Management (a) (b) (1-5) Yes.  Do you have an indirect cost rate that you are using to allocate expenses towards your ITD/FTA Awards? If so, do you have an approved Cost Allocation Plan (CAP), or Indirect Cost Rate Proposal (ICRP)? Have you elected to charge a de minimus rate of 10 percent of modified total direct costs (MTDC)? 2 CFR Part 200.56; Appendix III to 2 CFR Part 200, C.11 A (1); Appendix IV to 2 CFR 200, C. 2. a-c and g; Appendix V to 2 CFR 200, f.1 and 3; Appendix to 2 CFR Part 200, D. b. and d.; 2 CFR Part 200.414 (g); FTA C. 5010.1F, Appendix F, 3d; FTA C. 5010.1,F Appendix G, 3 No N/A N/A  Did you expend $750,000 or more in Federal Grant Awards in this review period? Have you conducted your required Single Audit and submitted the required SF-SAC form to the Federal Clearinghouse at https://harvester.census.gov/facweb/? If so, when was it completed? If transit findings were found, did you submit the entire single audit? 2 CFR Part 200.512 (a); 2 CFR Part 200.512 (b); FTA C. 5010.1F, Ch. VI, Section 8b and 8d Yes Yes 9/30/24 The City of Twin Falls submits the entire single audit, regardless of findings, to the Federal Audit Clearinghouse annually.  What, if any, transit-related findings, and corrective actions have been taken? 5010.1F, Ch. VI, Section 8d (3) N/A  Confirm/List the sources of local funding and amounts used to support transit programs. Does your local match come from eligible sources for FTA awards? 2 CFR 200.306  Yes, local match in the upcoming FY2026 budget has been included in the budget (general fund/tax supported fund)   Do you correctly draw down and track the use of federal funds for eligible expenses? Did you receive any advance payments since your last site review? If so, did you disburse advance payment funds within 3 days? 2 CFR Part 200.302 (b)(4); FTA C 5010.1F 2 f (3)(b)7; FTA C 5010.1F Ch V (9)(d); FTA Master Agreement Section 10 (c) Yes No N/A  Do you have third party contracts? If so, do you have an oversight program to ensure third parties’ compliance with Federal regulations? 2 CFR Part 200.331 (d); 2 CFR Part 200.331 (a)(4); 2 CFR Part 200.331(f) Yes Yes, the City of Twin Falls employs a Transit Coordinator who is responsible for the management of the contract and ensures the contractor is in compliance with all federal regulations as a part of their job description. The Assistant to the City Manager oversees this position and the contact with Downtowner as well.  What procedures are in place to ensure that costs coded to FTA grants/projects are reasonable, allowable, and allocable? 2 CFR 200 The City of Twin Falls operates a turnkey micro transit service. The contract covers vehicle leasing, total vehicle hours, fuel, and fixed costs, all of which are allowable costs. If there is ever doubt about expenses being allowable, staff will contact ITD or FTA.  Does the agency maintain an up-to-date accounting policies and procedures manual that covers accounting for fixed assets, the budget process, accounts payable process, procurement, payroll, etc.? Yes  Is an up-to-date chart of accounts maintained and does it completely describe the nature of each account? Yes and yes  Do policies and procedures ensure that you are practicing accounting in accordance with Generally Accepted Accounting Principles (GAAP)? *GAAP is the set of rules that encompasses the details, complexities, and legalities of business accounting and is the foundation for approved accounting methods and practices. 2 CFR 200.49 Yes   Financial Management: Procurement Subrecipients must comply with the relevant sections of FTA C 4220.1F and State of Idaho Code 67-9201 et seq. and IDAPA 38.05.01.01 et seq. Subrecipients are prohibited from contracting for goods and services from individuals or organizations that have been suspended or debarred from receiving federally assisted contracts. Each subrecipient of FTA funding seeking Federal assistance to acquire property or services in support of its proposed project shall certify to FTA, in accordance with 49 CFR 18.36 that its procurements and procurement system will comply with all applicable third party procurement provisions of Federal laws, regulations, and directives, except to the extent FTA has expressly approved otherwise in writing. The subrecipient and/or operator of the transit service is responsible for preparing the bid contract and specification, advertising and soliciting bids, receiving, and reviewing bids, and awarding the contract to the lowest responsible and responsive bidder. Documents that correspond to this section: Organizational Chart; Board/Council Policy Manual; Conflict of Interest Policy; Document Control and Retention Procedure; Credit Card Policy; Procurement Manual; Code of Conduct Governing Procurements; Personnel Manual. Do you have written procurement policies and procedures that include required state, local, and Federal provisions? 2 CFR Part 200.317; 2 CFR Part 200.318 (a-j); 2 CFR Part 200.319(a-d), 2 CFR Part 200.320 (a-f); 2 CFR Part 200.321 (a-b); 2 CFR Part 200.322; 2 CFR Part 200.323 (a-d); 2 CFR Part 200.325 (a-c); 2 CFR Part 200.326; FTA C. 4220.1F Ch. III Yes  Do you maintain written standards of conduct for its representatives engaged in the selection, award, and administration of FTA-funded contracts? 2 CFR Part 200.318 (c) (1&2); FTA Master Agreement (23), Section 4; FTA C. 4220.1F Chapter III Yes  Do you have and follow written procurement protest procedures? 2 CFR 200.318 (k) Yes   Do you ensure that you only make awards to responsible contractors? How do you determine if a bidder is responsible? 49 USC 5325 (j); 2 CFR 180.300; 2 CFR 180.310; FTA Master Agreement (23), Section 4(b); FTA C. 4220.1F Ch. III. D. (1)(c) Yes Compliance with procurement policy, integrity of the bidder, references for past work, financial and technical resources, cost analysis, licensure.  Do you maintain records sufficient to detail the history of each procurement? 2 CFR 200.318(i) Yes.  Did you document rationale for the chosen method(s) of procurement: election of contract type, contractor selection or rejection/basis for the contract price.  Yes Yes  Do you ensure that contractors perform in accordance with the terms, conditions and specifications of their contracts and purchase orders? 2 CFR 200.318(b) Yes  Do you ensure that all procurement transactions are conducted in a manner that provides full and open competition and not restrict competition in the procurement process? 49 USC 5325(a); 49 USC 5325(h); 2 CFR 200.319 (a-d); FTA Master Agreement (23), Section 16; FTA C. 4220.1F Chapter VI 2 (g); FTA C 4220.1F Chapter 2. B. (4) Yes  Did you ensure that you utilized the appropriate method for all procurements conducted since your last site review? 2 CFR 200.320 (a); FTA C. 4220.1F Chapter VI 3.a.(2)(b)(c); 2 CFR 200.320 (b-d, f); FTA C. 4220.1F Ch VI 3. i. (1)(b) 2; 2 CFR 200.318(i)(1) Yes  Have you procured Architectural or Engineering services since your last site review? If so, were those services procured in accordance with 49 U.S.C. §5325 (b)? 49 U.S.C. 5325 (b); 40 U.S.C. §§ 1101- 1104 (“Brooks Act”); 2 CFR § 200.320(d)(5); FTA Circular 4220.1F Chapter IV 2. h. (2) (a) No N/A  Do you develop independent cost estimates and conduct cost and/or price analysis for each procurement action above the Simplified Acquisition Threshold? 2 CFR § 200.323 (a-d); FTA Circular 4220.1F Chapter VI 6. a.; FTA Circular 4220.1F Chapter VI 6. N/A   Have you, since your last site review, included applicable federal clauses in FTA-funded procurements exceeding the micro-purchase limit and construction contracts over $10,000? APPENDIX II TO PART 200—CONTRACT PROVISIONS FOR NON-FEDERAL ENTITY CONTRACTS UNDER FEDERAL AWARDS) (FAR-2018-0011 Federal Acquisition Regulation: Increased Micro-Purchase and Simplified Acquisition Thresholds No  Have you since your last site review included required certifications in solicitations and receive signed certifications from bidders as part of their bid or proposal, as applicable? 49 CFR 26.49 (a); FTA Circular 9030.1E Chapter V 11.; APPENDIX II TO PART 200—CONTRACT PROVISIONS FOR NON-FEDERAL ENTITY CONTRACTS UNDER FEDERAL AWARDS. (I) Byrd Anti-Lobbying Amendment (31 U.S.C. 1352); 49 CFR 661.6; 49 CFR 661.12 No  Have you appropriately included and accounted for liquidated damages in your procurements? Master Agreement, section 39(c); FTA C. 4220.1F Chapter IV 2. B, (6) (b) N/A  Since your last site review did you approve, evaluate, and document change orders to procurements? FTA Circular 4220.1F Chapter VII 2. a. The Recipient’s Role and Responsibilities; FTA Circular 4220.1F Chapter VI 3. i. (1) (b) N/A  If you have included options in an FTA-funded procurement, did you base the quantity on its reasonably foreseeable need and evaluate the option price prior to awarding the contract? 2 CFR 200.318(d); FTA Circular 4220.1F Chapter IV. 1.b. Necessity; FTA Circular 4220.1F Chapter VI 7. b. (1). Evaluation Required N/A  If you procured a vehicle or replacement parts with FTA funds, did it adhere to time limitations on placing orders against contracts? 49 USC § 5325(e) Multiyear rolling stock; FTA Circular 4220.1F Chapter IV 2. e. (10) Time Limits for Options on Rolling Stock Contracts N/A   If you purchased FTA-funded assets through a “piggyback” procurement method, did you comply with applicable requirements regarding inclusion of Federal requirements, assignability and price, and no cardinal changes? FTA Circular 4220.1F Chapter V (7)(2) Assignment of Contract Rights; FTA Circular 4220.1F Chapter V 7. a. (1) (b). Exercise of Options; FTA Circular 4220.1F Chapter V, Section 7. b. (2) (d) N/A   Did you ensure that appropriate FTA approval was acquired for advance payments and that adequate protection was exercised for progress payments? 2 CFR 200.305; 2 CFR Part 205; FTA C. 5010.1F, page IV-15; FTA C. 4220.1F, Ch. IV, Sections 2. b. (5)(b) Advance Payments; FTA C. 4220.1F, Ch. IV, Sections 2. b. (5)(c) Progress Payments N/A  If you procured buses with FTA funds, did you comply with requirements for bus testing reports? 49 CFR 665.7 N/A  If you procured rolling stock with FTA funds, did you comply with pre-award and post-delivery audit requirements? 49 U.S.C. §5323(j); 49 CFR 663, “Subpart-B”; §663.2; §663.23; §663.25; §663.27; §663.31; §663.33; §663.35; §663.37; §663.39; §663.41; §663.43 N/A  Do you perform oversight of your subrecipients’ FTA-funded procurement activities? 2 CFR Part 200.331 Downtowner does not procure any assets for Ride TFT, instead the rolling stock is leased. Anything else procured for the program would fall below the micro-purchase limit.  Did you undertake any procurements where there was only a single offer? No  Was the Excluded Parties Listing System searched on sam.gov before awarding contracts exceeding $25,000? 2 CFR 180.220(b)(1) and 2 CFR 1200.220 N/A  Have you undertaken any “sole source” procurements since the last site review? No   Financial Management: Disadvantaged Business Enterprise (DBE) Recipients must comply with 49 CFR Part 26 to ensure nondiscrimination in the award and administration of US Department of Transportation (US DOT)-assisted contracts. Recipients also must create a level playing field on which DBEs can compete fairly for US DOT-assisted contracts. Subrecipient must not discriminate based on race, color, creed, national origin, or sex in the award and performance of FTA-assisted contracts. Subrecipient must provide disadvantaged business enterprises (DBEs) the maximum opportunity to compete for and perform contracts and subcontracts financed in whole or in part with federal funds and State funds. 49 CFR Part 26. Review Documents: Most recent DBE program, if not uploaded to TrAMS Current organizational chart that includes the DBELO DBELO job description Shortfall analysis and corrective action plan, if not required to be submitted to FTA List of any DBEs terminated/substituted on a project Does the recipient monitor and enforce contractual requirements consistent with its approved DBE Program? Do the reports indicate that the subrecipient has been successful in contracting with DBE’s? 49 CFR Part 26 Yes N/A  Has the recipient submitted the Uniform Report of DBE Awards or Commitments and Payments semi-annually by the required due dates? 49 CFR Part 26: subrecipients must submit semi-annual DBE activity reports to OCR Liaison Yes  What good faith efforts have been taken to ensure DBE’s had the maximum opportunity to compete and perform contracts or subcontracts financed in whole or part with FTA funds? 49 CFR Part 37 Examples of good faith efforts include advertising in newspapers that serve minority communities, maintaining a list of minority vendors, and contacting other agencies for potential DBE contractors. None; No DBEs in area that provide services we have needed to procure.  Have you purchased any vehicles since the last review? 49 CFR part 26 Did vendor provide copies of TVM certification (if a vehicle was purchased)? If the recipient or a subrecipient set a project-specific DBE goal on a transit vehicle procurement, did it receive prior Federal Transit Administration (FTA) approval?  No N/A   Have you purchased any vehicles since the last review? 49 CFR part 26 Did vendor provide copies of TVM certification (if a vehicle was purchased)? If the recipient or a subrecipient set a project-specific DBE goal on a transit vehicle procurement, did it receive prior Federal Transit Administration (FTA) approval?  No N/A  Is there currently a DBELO implementing the DBE program? 49 CFR 26.25 Does the DBELO have direct and independent access to the CEO? No N/A  Does the DBELO appear to have sufficient coordination with the recipient’s procurement department on issues such as contract goal setting, race-neutral measures, inclusion of required contract clauses, and contract administration? 49 CFR Part 26 N/A  Has the recipient implemented the race-neutral measures noted in its DBE program, its overall goal methodology, and any shortfall analyses/corrective action plans? 49 CFR 26.47(c) N/A  Does the recipient include, monitor, and enforce prompt payment clauses in FTA-funded procurements? Have DBE subcontractors notified the recipient about issues with prompt payment or return of retainage? 49 CFR 26.29 (d) N/A N/A  Were any DBE complaints received since the last review? What is the process for handling and resolving such complaints? Were they forwarded to ITD-PT? N/A N/A N/A  Each recipient of USDOT funding is required to sign the Statement of Agreement recognizing ITD as the agency authorized to manage the Disadvantage Enterprise Program for the State of Idaho. Has this been executed by your agency? 49 CFR 26 https://apps.itd.idaho.gov/apps/ocr/documents/UCP.pdf No   Service Provision: Service Eligibility Section 5311 services may be designed to maximize use by members of the general public who are transportation-disadvantaged, including elderly persons and persons with disabilities. Coordinated human service transportation which primarily serves elderly persons and persons with disabilities, but which is not restricted from carrying other members of the public, is considered available to the general public if it is promoted as a public transit service. States are responsible for ensuring that Section 5311 funds are being used to support eligible services. Subrecipients may use Section 5311 assistance to provide service to and from urbanized areas but not exclusively for urbanized areas. Subrecipients may provide incidental service with FTA-funded vehicles but the service must not interfere with the provision of transit service and must bear the costs of providing the service. Do you provide any forms of revenue contracts? Revenue contracts are those in which the subrecipient provides access to public transportation assets for the primary purpose of either producing revenue in connection with an activity related to public transportation or creating business opportunities with the use of FTA-assisted property. 2 CFR 200.319; 49 U.S.C. 5325(a). Contract Requirements; FTA Circular 4220.1F Chapter 2 b. (4) Revenue Contracts Yes. Contracts for van wraps.  Does the contract service interfere with the provision/operation of public transportation? No  How do you ensure that services are promoted and made known to the general public population? FTA Circular 9040.1G Chapter III Ride TFT services are promoted on the City of Twin Falls website, Ride TFT website, social media, community partners and by word-of-mouth.  Do you provide any service within an urbanized area? Do you use 5307 assistance to support the urban service? FTA Circular 9040.1G, Chapter III, Section 2, d Yes Yes  Do you deliver meals or provide incidental services? If yes, please describe the service in detail (frequency, costs, times of day, etc.). No   Service Provision: Title VI – Non-Discrimination in the Delivery of Service The Civil Rights Restoration Act of 1987 clarified the original intent of Congress, with respect to Title VI and other non-discrimination requirements (The Age Discrimination Act of 1975 (age), and Section 504 of the Rehabilitation Act of 1973 (disability)), by restoring the broad, institutional-wide scope of coverage of these non-discrimination statutes and requirements to include all programs and activities of ITD, so long as any portion of the program is Federally assisted. Title VI is a federal statute and provides that no person in the United States, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. The recipient must ensure that no person shall, on the grounds of race, color, or national origin, be excluded from participating in, or be denied the benefits of, or be subject to discrimination under any program or activity receiving Federal financial assistance without regard to whether specific projects or services are federally funded. The recipient must ensure that all transit services and related benefits are distributed in an equitable manner. Do you have a Title VI Plan? & who is the designated Title VI contact person for your agency? FTA Circular 4702.1B Yes, Mandi Thompson, Assistant to the City Manager, is the Title VI Coordinator for the City of Twin Falls  How do you notify the public of its rights under Title VI? A. Are there Title VI notices in vehicles and public areas? FTA Circular 4702.1B Chapter III.5. Requirement to Notify Beneficiaries of Protection Under Title VI PT Staff Visually Review Notifications The rights afforded to the public under Title VI are posted on the city’s website and in each van. Yes.  How do you notify beneficiaries of protection under Title VI, that they can obtain additional information on nondiscrimination obligations, and how to file a complaint? FTA Circular 4702.1B Chapter III.5. Requirement to Notify Beneficiaries of Protection Under Title VI City of Twin Falls website and in public areas of the city’s offices (City Hall, Fire stations 1-3, Police Department, Parks and Recreation, Public Works, Airport, Public Library, City Pool, Municipal Golf Course) and in all federally funded vehicles.   Does the recipient use the complaint form(s) and instructions for filing complaints identified in its Title VI Program? FTA C. 4702.1B Chapter III 6. Requirement to Develop Title VI Complaint Procedures and Complaint Form Are the complaint form and instructions available on the recipient’s website and at other locations described in its Title VI program? Are the complaint form and instructions translated into languages identified in the recipient’s LAP? Is the recipient processing complaints as described in its Title VI Program and its complaint instruction forms? FTA Circular 4702.1B Chapter III.5. b. (2) Document translation Yes, although we have received a complaint and therefore have not used the form. Yes Yes, Spanish Yes   Does the recipient use the complaint form(s) and instructions for filing complaints identified in its Title VI Program? FTA C. 4702.1B Chapter III 6. Requirement to Develop Title VI Complaint Procedures and Complaint Form Are the complaint form and instructions available on the recipient’s website and at other locations described in its Title VI program? Are the complaint form and instructions translated into languages identified in the recipient’s LAP? Is the recipient processing complaints as described in its Title VI Program and its complaint instruction forms? FTA Circular 4702.1B Chapter III.5. b. (2) Document translation Yes, although we have received a complaint and therefore have not used the form. Yes Yes, Spanish Yes  Have you completed an analysis to determine LEP needs in your service area? FTA C. 4702.1B Chapter III.9.b Developing a Language Assistance Plan Are schedules and other public information provided in languages other than English? If not, are services available if needed? No, data from the 2020 US Census was used to determine the LEP needs for Twin Falls. The app is available in Spanish, there are Spanish speakers at the dispatch center, and both the city website as well as ridetft.com are available in Spanish via Google Translate.  How are you assisting Limited English Proficient (LEP) transit riders? FTA C. 4702.1B Chapter III.9.b Developing a Language Assistance Plan FTA requires subrecipients to train employees in providing timely and reasonable language assistance to LEP populations. Of the 14 drivers currently employed, 4 speak Spanish as well as English. Several call takers through the dispatch line also speak Spanish. The app is available in Spanish and English.  Recipients are required to incorporate Title VI and LEP considerations into the recipient’s established public participation plan or process. FTA C. 4702.1B Chapter III. 8. Promoting Inclusive Public Participation Public participation plan is incorporated into the Title VI Plan.   How do you take Title VI into consideration when making changes in service? FTA C. 4702.1B Chapter IV.7 Requirement to Evaluate Service and Fare Changes When considering any changes in service (fares, hours of operation, days of operation), we evaluate to ensure that there is equity in the changes and that we minimize disparate impacts on certain populations (elderly, disabled, low income).  What outreach efforts were undertaken to identify minority groups and low-income persons? FTA C. 4702.1B Chapter III. 8. Promoting Inclusive Public Participation None.  The requirement for an equity analysis applies to projects requiring land acquisition and the displacement of persons from their residences and businesses. Facilities included in this provision include, but are not limited to, storage facilities, maintenance facilities, operations centers, etc. Has this been completed? FTA C. 4702.1B Chapter III 13 Determination of Site or Location of Facilities N/A  How have you ensured that buses assigned, and the location of transit facilities and amenities are made without regard to race, color, national origin, or income? FTA C. 4702.1B Chapter III 13 Determination of Site or Location of Facilities All rolling stock covers the entire operating area w/o preference. All requested rides are routed based on availability at time of request.   How have you ensured that buses assigned, and the location of transit facilities and amenities are made without regard to race, color, national origin, or income? FTA C. 4702.1B Chapter III 13 Determination of Site or Location of Facilities All rolling stock covers the entire operating area w/o preference. All requested rides are routed based on availability at time of request.  Do you provide services to areas with minority and low-income populations? How do you monitor the performance of your services for these populations? FTA C. 4702.1B Chapter IV.6 Requirement to Monitor Transit Service Yes. Origin and destinations are tracked monthly and the number of rides to and from census tracts that contain low and low to moderate income individuals can be analyzed and monitored.   Do you have procedures for investigating, tracking, and documenting Title VI complaints? Please describe. Subrecipients must have a written procedure for tracking Title VI complaints. Yes. 1. Any individual, group of individuals, or entity that believes they have been subjected to discrimination on the basis of race, color, or national origin may file a written complaint with the Title VI Coordinator. The complaint is to be filed in the following manner: A formal complaint must be filed within 180 calendar days of the alleged occurrence. The complaint shall be in writing and signed by the complainant(s). The complaint should include: the complainant’s name, address, and contact information date(s) of the alleged act of discrimination (if multiple days, include the date when the complainant(s) became aware of the alleged discrimination and the date on which the alleged discrimination was discontinued or the latest instance). a description of the alleged act of discrimination the location(s) of the alleged act of discrimination (include vehicle number if appropriate) an explanation of why the complainant believes the act to have been discriminatory on the basis of race, color, and national origin if known, the names and/or job titles of those individuals perceived as parties in the incident contact information for any witnesses indication of any related complaint activity (i.e., was the complaint also submitted to ITD or FTA?) Complaints received by any employee of the City of Twin Falls will be immediately forwarded to the Title VI Coordinator. In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the Title VI Coordinator. Under these circumstances, the complainant will be interviewed, and the Title VI Coordinator will assist the complainant in converting the verbal allegations to writing. 2. Upon receipt of the complaint, the Title VI Coordinator will immediately: notify ITD (no later than 3 business days from receipt) notify the City of Twin Falls Authorizing Official ensure that the complaint is entered in the complaint database 3. Within 3 business days of receipt of the complaint, the Title VI Coordinator will contact the complainant by telephone to set up an interview. 4. The complainant will be informed that they have a right to have a witness or representative present during the interview and can submit any documentation he/she perceives as relevant to proving his/her complaint. 5. If ITD has assigned staff to assist with the investigation, the Title VI Coordinator will offer an opportunity to participate in the interview. 6. The alleged discriminatory service or program official will be given the opportunity to respond to all aspects of the complainant's allegations. 7. The Title VI Coordinator will determine, based on relevancy or duplication of evidence, which witnesses will be contacted and questioned. 8. The investigation may also include: investigating contractor operating records, policies or procedures reviewing routes, schedules, and fare policies reviewing operating policies and procedures reviewing scheduling and dispatch records observing behavior of the individual whose actions were cited in the complaint 9. All steps taken and findings in the investigation will be documented in writing and included in the complaint file. 10. The Title VI Coordinator will contact the complainant at the conclusion of the investigation, but prior to writing the final report, and give the complainant an opportunity to give a rebuttal statement at the end of the investigation process. 11. At the conclusion of the investigation and within 60 days of the interview with the complainant, the Title VI Coordinator will prepare a report that includes a narrative description of the incident, identification of persons interviewed, findings, and recommendations for disposition. This report will be provided to the Authorizing Official, ITD, and, if appropriate, the City of Twin Falls’ legal counsel. 12. The Title VI Coordinator will send a letter to the complainant notifying them of the outcome of the investigation. If the complaint was substantiated, the letter will indicate the course of action that will be followed to correct the situation. If the complaint is determined to be unfounded, the letter will explain the reasoning and refer the complainant to ITD in the event the complainant wishes to appeal the determination. This letter will be copied to ITD. 13. A complaint may be dismissed for the following reasons: The complainant requests the withdrawal of the complaint. An interview cannot be scheduled with the complainant after reasonable attempts. The complainant fails to respond to repeated requests for additional information needed to process the complaint. 14. ITD will serve as the appealing forum to a complainant that is not satisfied with the outcome of an investigation conducted by the City of Twin Falls. ITD will analyze the facts of the case and will issue its conclusion to the appellant according to their procedures.   the location(s) of the alleged act of discrimination (include vehicle number if appropriate) an explanation of why the complainant believes the act to have been discriminatory on the basis of race, color, and national origin if known, the names and/or job titles of those individuals perceived as parties in the incident contact information for any witnesses indication of any related complaint activity (i.e., was the complaint also submitted to ITD or FTA?) Complaints received by any employee of the City of Twin Falls will be immediately forwarded to the Title VI Coordinator. In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the Title VI Coordinator. Under these circumstances, the complainant will be interviewed, and the Title VI Coordinator will assist the complainant in converting the verbal allegations to writing. 2. Upon receipt of the complaint, the Title VI Coordinator will immediately: notify ITD (no later than 3 business days from receipt) notify the City of Twin Falls Authorizing Official ensure that the complaint is entered in the complaint database 3. Within 3 business days of receipt of the complaint, the Title VI Coordinator will contact the complainant by telephone to set up an interview. 4. The complainant will be informed that they have a right to have a witness or representative present during the interview and can submit any documentation he/she perceives as relevant to proving his/her complaint. 5. If ITD has assigned staff to assist with the investigation, the Title VI Coordinator will offer an opportunity to participate in the interview. 6. The alleged discriminatory service or program official will be given the opportunity to respond to all aspects of the complainant's allegations. 7. The Title VI Coordinator will determine, based on relevancy or duplication of evidence, which witnesses will be contacted and questioned. 8. The investigation may also include: investigating contractor operating records, policies or procedures reviewing routes, schedules, and fare policies reviewing operating policies and procedures reviewing scheduling and dispatch records observing behavior of the individual whose actions were cited in the complaint 9. All steps taken and findings in the investigation will be documented in writing and included in the complaint file. 10. The Title VI Coordinator will contact the complainant at the conclusion of the investigation, but prior to writing the final report, and give the complainant an opportunity to give a rebuttal statement at the end of the investigation process. 11. At the conclusion of the investigation and within 60 days of the interview with the complainant, the Title VI Coordinator will prepare a report that includes a narrative description of the incident, identification of persons interviewed, findings, and recommendations for disposition. This report will be provided to the Authorizing Official, ITD, and, if appropriate, the City of Twin Falls’ legal counsel. 12. The Title VI Coordinator will send a letter to the complainant notifying them of the outcome of the investigation. If the complaint was substantiated, the letter will indicate the course of action that will be followed to correct the situation. If the complaint is determined to be unfounded, the letter will explain the reasoning and refer the complainant to ITD in the event the complainant wishes to appeal the determination. This letter will be copied to ITD. 13. A complaint may be dismissed for the following reasons: The complainant requests the withdrawal of the complaint. An interview cannot be scheduled with the complainant after reasonable attempts. The complainant fails to respond to repeated requests for additional Do you have procedures for investigating, tracking, and documenting Title VI complaints? Please describe. Subrecipients must have a written procedure for tracking Title VI complaints. Yes. 1. Any individual, group of individuals, or entity that believes they have been subjected to discrimination on the basis of race, color, or national origin may file a written complaint with the Title VI Coordinator. The complaint is to be filed in the following manner: A formal complaint must be filed within 180 calendar days of the alleged occurrence. The complaint shall be in writing and signed by the complainant(s). The complaint should include: the complainant’s name, address, and contact information date(s) of the alleged act of discrimination (if multiple days, include the date when the complainant(s) became aware of the alleged discrimination and the date on which the alleged discrimination was discontinued or the latest instance). a description of the alleged act of discrimination the location(s) of the alleged act of discrimination (include vehicle number if appropriate) an explanation of why the complainant believes the act to have been discriminatory on the basis of race, color, and national origin if known, the names and/or job titles of those individuals perceived as parties in the incident contact information for any witnesses indication of any related complaint activity (i.e., was the complaint also submitted to ITD or FTA?) Complaints received by any employee of the City of Twin Falls will be immediately forwarded to the Title VI Coordinator. In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the Title VI Coordinator. Under these circumstances, the complainant will be interviewed, and the Title VI Coordinator will assist the complainant in converting the verbal allegations to writing. 2. Upon receipt of the complaint, the Title VI Coordinator will immediately: notify ITD (no later than 3 business days from receipt) notify the City of Twin Falls Authorizing Official ensure that the complaint is entered in the complaint database 3. Within 3 business days of receipt of the complaint, the Title VI Coordinator will contact the complainant by telephone to set up an interview. 4. The complainant will be informed that they have a right to have a witness or representative present during the interview and can submit any documentation he/she perceives as relevant to proving his/her complaint. 5. If ITD has assigned staff to assist with the investigation, the Title VI Coordinator will offer an opportunity to participate in the interview. 6. The alleged discriminatory service or program official will be given the opportunity to respond to all aspects of the complainant's allegations. 7. The Title VI Coordinator will determine, based on relevancy or duplication of evidence, which witnesses will be contacted and questioned. 8. The investigation may also include: investigating contractor operating records, policies or procedures reviewing routes, schedules, and fare policies reviewing operating policies and procedures reviewing scheduling and dispatch records observing behavior of the individual whose actions were cited in the complaint 9. All steps taken and findings in the investigation will be documented in writing and included in the complaint file. 10. The Title VI Coordinator will contact the complainant at the conclusion of the investigation, but prior to writing the final report, and give the complainant an opportunity to give a rebuttal statement at the end of the investigation process. 11. At the conclusion of the investigation and within 60 days of the interview with the complainant, the Title VI Coordinator will prepare a report that includes a narrative description of the incident, identification of persons interviewed, findings, and recommendations for disposition. This report will be provided to the Authorizing Official, ITD, and, if appropriate, the City of Twin Falls’ legal counsel. 12. The Title VI Coordinator will send a letter to the complainant notifying them of the outcome of the investigation. If the complaint was substantiated, the letter will indicate the course of action that will be followed to correct the situation. If the complaint is determined to be unfounded, the letter will explain the reasoning and refer the complainant to ITD in the event the complainant wishes to appeal the determination. This letter will be copied to ITD. 13. A complaint may be dismissed for the following reasons: The complainant requests the withdrawal of the complaint. An interview cannot be scheduled with the complainant after reasonable attempts. The complainant fails to respond to repeated requests for additional information needed to process the complaint. 14. ITD will serve as the appealing forum to a complainant that is not satisfied with the outcome of an investigation conducted by the City of Twin Falls. ITD will analyze the facts of the case and will issue its conclusion to the appellant according to their procedures.  Have any complaints been received since the last review? If so, how were they identified and resolved, and did you maintain a record of the complaint? PT Staff Pull Records No  Have you completed an analysis to determine LEP needs in your service area? No   How are you assisting Limited English Proficient (LEP) transit riders? FTA requires subrecipients to train employees in providing timely and reasonable language assistance to LEP populations. Duplicate question to #6  Are schedules and other public information provided in languages other than English? If not, are services available if needed? Spanish version of service flier is available. App is available in Spanish and Spanish-speaking dispatchers are available through contracted call center.   Service Provision: Americans with Disabilities Act (ADA) Titles II and III of the Americans with Disabilities Act of 1990 (ADA) provide that no entity shall discriminate against an individual with a disability in connection with the provision of transportation service. The law sets forth specific requirements for vehicle and facility accessibility and the provision of service, including complementary paratransit. Documentation pertaining to this section can include: ADA complaint procedures; ADA complaint form; Complaint records; sample driver handbooks; record retention policy; sample internal service monitoring materials etc. The Department of Justice (DOJ) narrowed the definition of a service animal in amendments to its ADA regulations in 2010, but the DOT ADA regulations were unaffected. Accordingly, public transit providers must follow the DOT definition in § 37.3 when assessing whether to accommodate a particular animal. While most service animals are dogs, DOT’s definition recognizes the possibility of other animals. Do you provide driver training on ADA rules, regulations, and sensitivity to passengers? Operation of lifts and other accessibility equipment? 49 CFR 37.173 Yes Yes  Do you track, resolve, and respond to ADA-related complaints and what is your process of doing so? 49 CFR 37.17 All ADA complaints are routed to Transit Coordinator and the Assistant to the City Manager. No complaints have been filed so far.  Have any complaints of discrimination due to disability been received from riders? If yes, describe in detail. PT Staff Pull Records No  Is the process for filing a complaint advertised to the public and does it include the appropriate contact information? Are they accessible to and usable by individuals with disabilities? 49 CFR 27 and 37 Yes Yes  Are all facilities deemed open to the public ADA accessible? (49 CFR 37.9; 49 CFR 37.41; 49 CFR 37.43) Yes  Do you retain all ADA-related complaints for one year And a summary of all ADA-related complaints for at least five years? 49 CFR 27.121(b) Yes  Are all FTA funded vehicles ADA accessible? If you have any non-accessible vehicles, how do you ensure equivalent service is being met? 49 CFR Part 37 No. A.2 of the 8 full-time vans are ADA accessible. A 9th van that is ADA accessible is in reserves. We routinely analyze ADA accessible demand to ensure equivalent service. 7 of the 8 full-time vans are being replaced with new leases in FY2026 and if inventory is available, the number of ADA vans will increase to 3.   Are all FTA funded vehicles ADA accessible? If you have any non-accessible vehicles, how do you ensure equivalent service is being met? 49 CFR Part 37 No. A.2 of the 8 full-time vans are ADA accessible. A 9th van that is ADA accessible is in reserves. We routinely analyze ADA accessible demand to ensure equivalent service. 7 of the 8 full-time vans are being replaced with new leases in FY2026 and if inventory is available, the number of ADA vans will increase to 3.  How do you follow all the following ADA provisions associated with service requirements: 49 CFR Part 37.161-169 *Note: please list response regarding each item. Stop announcements Route identification for those with visual impairment or other disability Wheelchair securement and location priority Wheelchair weight limits Ramp and lift requirements Respirator, concentrator, portable oxygen allowance Adequate time to board/disembark for those with disabilities Public information and communications available in accessible formats, upon request. Reasonable modification statement in policy, practice, and procedure Initial and refresher training for employees Monitoring staff compliance with policies and procedures A. We ensure stop announcements are made at all major intersections, transfer points, and destinations. Automated systems are in place where possible, and drivers are trained to make clear and audible announcements. B. Route identification is provided both visually and audibly. Drivers announce the route number and destination when the vehicle stops to pick up passengers. Braille and large print route information is available upon request. C. All ADA accessible vehicles are equipped with securement devices for wheelchairs. Priority seating areas are clearly marked, and drivers are trained to assist passengers in securing their wheelchairs safely. D. We adhere to the manufacturer’s specified weight limits for wheelchair ramps and securement devices. This information is clearly posted on the vehicles, and staff are trained to enforce these limits to ensure safety. E. All ramps are regularly inspected and maintained to meet ADA standards. Drivers are trained in their proper use and are required to perform a functional check at the start of each shift. F. Passengers are permitted to bring respirators, concentrators, and portable oxygen tanks on board. Drivers are trained to assist passengers with these devices as needed to ensure their safety and comfort. G. Drivers are instructed to allow sufficient time for passengers with disabilities to board and disembark safely. This includes assisting with securement and ensuring ramps and lifts are properly deployed. H. All public information, including schedules and policies, is available in accessible in formats such as Braille, large print, and digital formats compatible with screen readers. Requests for accessible formats are promptly fulfilled. I. Our policy includes a statement on reasonable modifications to ensure access for individuals with disabilities. Staff are trained to handle requests for modifications appropriately and promptly. J. All employees undergo initial ADA compliance training, including hands-on practice with equipment and customer service for passengers with disabilities. Refresher training is conducted annually to ensure ongoing compliance. K. Regular audits and ride-alongs are conducted to monitor staff compliance with ADA policies and procedures. Feedback from passengers is actively sought and used to improve services. Non-compliance addressed through additional training and corrective action as necessary.   F. Passengers are permitted to bring respirators, concentrators, and portable oxygen tanks on board. Drivers are trained to assist passengers with these devices as needed to ensure their safety and comfort. G. Drivers are instructed to allow sufficient time for passengers with disabilities to board and disembark safely. This includes assisting with securement and ensuring ramps and lifts are properly deployed. H. All public information, including schedules and policies, is available in accessible in formats such as Braille, large print, and digital formats compatible with screen readers. Requests for accessible formats are promptly fulfilled. I. Our policy includes a statement on reasonable modifications to ensure access for individuals with disabilities. Staff are trained to handle requests for modifications appropriately and promptly. J. All employees undergo initial ADA compliance training, including hands-on practice with equipment and customer service for passengers with disabilities. Refresher training is conducted annually to ensure ongoing compliance. K. Regular audits and ride-alongs are conducted to monitor staff compliance with ADA policies and procedures. How do you follow all the following ADA provisions associated with service requirements: 49 CFR Part 37.161-169 *Note: please list response regarding each item. Stop announcements Route identification for those with visual impairment or other disability Wheelchair securement and location priority Wheelchair weight limits Ramp and lift requirements Respirator, concentrator, portable oxygen allowance Adequate time to board/disembark for those with disabilities Public information and communications available in accessible formats, upon request. Reasonable modification statement in policy, practice, and procedure Initial and refresher training for employees Monitoring staff compliance with policies and procedures A. We ensure stop announcements are made at all major intersections, transfer points, and destinations. Automated systems are in place where possible, and drivers are trained to make clear and audible announcements. B. Route identification is provided both visually and audibly. Drivers announce the route number and destination when the vehicle stops to pick up passengers. Braille and large print route information is available upon request. C. All ADA accessible vehicles are equipped with securement devices for wheelchairs. Priority seating areas are clearly marked, and drivers are trained to assist passengers in securing their wheelchairs safely. D. We adhere to the manufacturer’s specified weight limits for wheelchair ramps and securement devices. This information is clearly posted on the vehicles, and staff are trained to enforce these limits to ensure safety. E. All ramps are regularly inspected and maintained to meet ADA standards. Drivers are trained in their proper use and are required to perform a functional check at the start of each shift. F. Passengers are permitted to bring respirators, concentrators, and portable oxygen tanks on board. Drivers are trained to assist passengers with these devices as needed to ensure their safety and comfort. G. Drivers are instructed to allow sufficient time for passengers with disabilities to board and disembark safely. This includes assisting with securement and ensuring ramps and lifts are properly deployed. H. All public information, including schedules and policies, is available in accessible in formats such as Braille, large print, and digital formats compatible with screen readers. Requests for accessible formats are promptly fulfilled. I. Our policy includes a statement on reasonable modifications to ensure access for individuals with disabilities. Staff are trained to handle requests for modifications appropriately and promptly. J. All employees undergo initial ADA compliance training, including hands-on practice with equipment and customer service for passengers with disabilities. Refresher training is conducted annually to ensure ongoing compliance. K. Regular audits and ride-alongs are conducted to monitor staff compliance with ADA policies and procedures. Feedback from passengers is actively sought and used to improve services. Non-compliance addressed through additional training and corrective action as necessary.  Have you denied service due to unavailability of accessible equipment? How do you accommodate individuals when the equipment is inoperative? 49 CFR 37.161; 49 CFR 37.163 No. We have multiple vans that are accessible and are dispatched specifically for an ADA accessibility request. The reserve van is ADA accessible for the purpose of replacing a non-operating ADA van.  Do you deny service to persons using wheelchairs due to “legitimate safety requirements” > 49 CFR 39.27; Appendix D to 49 CFR 37.165 What do you consider “legitimate safety requirements”? PT Staff Pull Documents of Occurrence No.  Do you require wheelchairs to be secured? Do you deny transportation if it cannot be secured? 49 CFR 38.23; 49 CFR 37.165; FTA Circular 4070.1 Additional guidance/resource: . Yes. Yes, however, we have not ever found an instance where a wheelchair could not be secured.  Do you require wheelchair users to wear a seat belt? 49 CFR 38.23; 49 CFR 37.5; FTA Circular 4070.1 Yes  Do drivers and personnel assist individuals with disabilities with the use of securement systems, ramps, and lifts? 49 CFR 37.165; FTA Circular 4070.1 Yes  Are service animals allowed on buses and do you require them to be certified and controlled by the owner? 49 CFR 37.167(d) Yes  Have you had problems with passengers bringing animals that do not appear to be service animals? How did you address this? No  What is your policy regarding the time allowed for boarding? 49 CFR 37.167(i); 49 CFR 37.5 Drivers are trained to provide sufficient time for passengers with disabilities to board and disembark. This includes allowing extra time for passengers using wheelchairs, mobility aids, or other assistive devices.   What is your policy regarding the time allowed for boarding? 49 CFR 37.167(i); 49 CFR 37.5 Drivers are trained to provide sufficient time for passengers with disabilities to board and disembark. This includes allowing extra time for passengers using wheelchairs, mobility aids, or other assistive devices.  Do you provide route deviation service (for fixed route operators)? If yes, do materials/website clearly state procedures for requesting deviations and that this is available to the general public? 49 CFR 37.121; 49 CFR 37.77 N/A N/A  Are operators required to report lift and ramp failures promptly? A. What are the procedures when a lift or accessibility feature is found to be inoperative? 49 CFR 37.163 Yes Notify management and a qualified technician inspects equipment.  Do you have priority seating marked to indicate it is such? Are persons sitting in priority seats requested to vacate when a person with a disability needs to use them? 49 CFR 38.27(a); 49 CFR 37.167(j) N/A N/A  How do you monitor third party subrecipients and/or contracts (if applicable) to ensure they are meeting all the applicable ADA requirements? 39 CFR Part 37 Review ADA SOPs with Downtowner to ensure compliance with FTA requirements.   Service Provision: Americans with Disabilities Act - Complementary Paratransit In crafting the Americans with Disabilities Act (ADA), Congress recognized that even when a fixed route transit system is fully accessible, there will be some individuals whose disabilities prevent them from using the system. Congress therefore created a “safety net” to ensure that these individuals have transportation available to them on the same basis as individuals using fixed route systems. U.S. Department of Transportation (DOT) ADA regulations in 49 CFR Part 37 apply to complementary paratransit service in terms of required service criteria, types of service options, operational performance, and other factors. Subrecipients operating a fixed route system shall provide paratransit or other special service to individuals with disabilities that is comparable to the level of service provided to individuals without disabilities who use the fixed route system. Support documentation may include the following: Dispatch reservation procedures, sample eligibility letters, ADA reasonable modification policy etc. *Requirements for complementary paratransit do not apply to commuter bus. All questions below can be found listed in this Governing Directive: 49 CFR Part 37; FTA Circular 4070.1, Chapter 8 Do you provide complementary paratransit to at least one companion? Additional companions if space is available? If so, do you charge a fare and how much? Only applies to complementary paratransit, not to regular fixed route or public demand response services.  N/A We don’t provide fixed-route service.  Do you provide complementary paratransit to ADA eligible visitors for up to 21 days over a year’s period? 49 CFR Part 37.127 N/A We don’t provide fixed-route service.  Do you provide complementary paratransit within ¾ of a mile of a fixed route and the core service area? this is the minimum N/A We don’t provide fixed-route service.  Do you provide origin to destination service? A. Curb-to-curb or beyond the curb when necessary? 49 CFR Part 37.129(a) Yes Yes  Is complementary paratransit provided the same days and hours as fixed route services? Part 37.131 N/A We don’t provide fixed-route service.  Are the fares for complementary paratransit no more than twice the fares for fixed route? N/A We don’t provide fixed-route service.  Is next day service provided? 49 CFR Part 37.131(b) Same day service in available, as well as the ability to schedule service up to 7 days in advance.  Are requests for reservations accepted during normal business hours? Even if the office is closed? 49 CFR Part 37.131(b) Yes Yes, through the app.   Are requests for reservations accepted during normal business hours? Even if the office is closed? 49 CFR Part 37.131(b) Yes Yes, through the app.  Are trips scheduled within one hour of requested time? 49 CFR Part 37.131(b) (2) Yes  Are trips that cannot be scheduled within one hour of requested time, tracked as a denial, even if the customer chooses an alternative time? N/A We don’t provide fixed-route service.  When one leg of a round-trip cannot be reserved is it counted as two denied trips? N/A We don’t provide fixed-route service.  Is a no show/late cancellation suspension policy used? & what is the policy? 49 CFR 37/124(h)) Not required but regulation is utilized if you do establish a policy. Yes. The policy is in our app and agreed to by the users before ever receiving a ride. The policy states that riders will be charged for the ride if they do not show up or fail to cancel the ride in the time allotted. If a rider has excessive no shows, a brief suspension from the service can be implemented.  Are financial penalties assessed? 49 CFR Part 37.124(h) Yes  Is there an appeals process? Yes  Do you have vacant seats, outside of reoccurring scheduled trips? Excess capacity? N/A We don’t provide fixed-route service.  What percentage of requests are denied? We do not deny trips unless the rider is unable to pay or is unable to provide a car seat for a child prescribed in Idaho law (children 6 and under).  Do you have standards for excessively long trips? Performance Metrics established: “at least X percent of complementary paratransit trips shall have travel times equal to or less than comparable fixed route travel times” Service is within the City of Twin Falls, which is 18 square miles. Even with shared rides, the average travel time is under 10 minutes. We strive to have wait times under 30 minutes, although certain times of day have much longer wait times due to high demand. The average wait time is 45 minutes.  How do you ensure that only those who are unable to use the fixed route system are certified as eligible for ADA complimentary paratransit? 49 CFR 37.125 N/A We don’t provide fixed-route service.  Are ADA complementary paratransit eligibility decisions made within 21 days of receipt of a complete application? If not, is eligibility granted until the decision is made? 49 CFR 37.125 N/A We don’t provide fixed-route service.   Are ADA complementary paratransit eligibility decisions made within 21 days of receipt of a complete application? If not, is eligibility granted until the decision is made? 49 CFR 37.125 N/A We don’t provide fixed-route service.  Are persons who are denied eligibility given notice of their right to appeal? Is presumptive eligibility granted if the appeal is not decided within 30 days until eligibility is denied? 49 CFR 37.125 N/A We don’t provide fixed-route service.  Do you provide access for personal care attendants (PCA)? Do you charge the PCA a fare? *As noted in Circular Section 8.4.6, PCAs pay no fare but transit agencies are permitted to charge companions the same fare charged to ADA paratransit eligible riders. Yes. No, all rides are based on the ride and not per person.   Service Provision: Drug & Alcohol Subrecipients and their contractors must have an established program designed to help prevent accidents, injuries, and fatalities resulting from the misuse of alcohol and use of prohibited drugs by employees who perform safety-sensitive functions. This is to include a drug and alcohol-testing program. Maintenance contractors for providers in non-urbanized areas are not required to have a drug and alcohol-testing program. All questions below can be found listed in this Governing Directive: 49 USC Part 655 as amended, and 49 USC Part 40 as amended Who is the person assigned to run the drug and alcohol program for your agency? The contractor, Downtowner LLC, per the contracted agreement.  Who is the consortium/third party administrator (TPA)? The consortium/TPA draws the random sample, contracts the medical review officer (MRO), and usually contract the collection site. Do you have a contract with the consortium/TPA? Does the contract with the consortium/TPA specify that it must comply with USDOT and FTA drug and alcohol-testing requirements? (49 CFR Part 40 and 49 CFR Part 655) The contract must specify that the testing program must be implemented in accordance with USDOT regulations, “Procedures for Transportation Workplace Drug Testing Programs” 49 CFR Part 40, as amended, and FTA regulations, “Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations” 49 CFR Part 655, as amended. The TPA is Southern Idaho Examiners. Yes Yes  What is the name of the drug-testing lab? Is the lab certified by the US Department of Health and Human Services (DHHS)? The drug testing lab must be DHHS-certified. The current list of certified labs can be found at http://workplace.samhsa.gov/DrugTesting/Level_1_Pages/CertifiedLabs.aspx Southern Idaho Examiners Yes   Who is your Medical Review Officer (MRO)? Is the MRO a licensed physician (medical doctor or doctor of osteopathy), with appropriate medical training and knowledge of substance-abuse disorders? The MRO reviews the results of all positive drug tests to confirm that they are truly positive and provides a quality assurance review of the drug testing process. You can obtain the identity and qualifications of the MRO from your consortium/TPA. The MRO must be a licensed physician with appropriate medical training and knowledge of substance-abuse disorders. More information on the role of the MRO in the drug testing process can be found in 49 CFR 40.123. Name? Yes  Who provides the breath alcohol technicians (BATs) or the non-evidentiary alcohol-screening testing technicians (STTs)? Are the technicians listed still under contract? If no: Has each new BAT and/or STT been trained with a National Highway Traffic Safety Administration (NHTSA)-approved course of instruction on the methodology, operation, and calibration of the specific evidential breath-testing device (EBT) and/or saliva-testing device (SD) being used by the subrecipient? The BAT and STT work for the collection site. The BAT conducts USDOT breath alcohol screening and confirmation tests while the STT conducts USDOT saliva alcohol screening tests. Each new BAT and STT must have been trained with a NHTSA-approved course of instruction on the methodology, operation, and calibration of the EBT or SD being used. Obtain the qualifications of these individuals from the collection site. More information on the role of the BAT and STT can be found in 49 CFR Part 40 Subparts J through N. Southern Idaho Examiners Yes N/A  Who provides the urine collectors? Southern Idaho Examiners  Has each urine collector received qualifications training and passed his or her initial proficiency demonstration? Do you have the certificates/qualifications on file? The urine collectors work for the collection site. The collectors must receive qualifications training in the steps necessary to complete a proper collection, problem collections, fatal flaws, and maintaining the integrity of the collection process. Collectors must then pass a proficiency demonstration consisting of five consecutive error-free collections. Yes. Yes.   Who is your substance abuse professional (SAP)? Is the SAP a licensed professional with knowledge of and clinical experience in the diagnosis and treatment of drug and alcohol-related disorders? When an employee or applicant fails a drug or alcohol test, you must refer him or her to the SAP. The SAP conducts a clinical assessment and evaluation of employees that test positive for drugs or alcohol and recommends a treatment program. The SAP must be a licensed professional with knowledge of and clinical experience in the diagnosis and treatment of drug and alcohol-related disorders. If you do not have an SAP directly under contract, contact your third-party administrator for his or her qualifications. More information on the role of the SAP can be found in 49 CFR Part 40 Subpart O. Name Yes   Is a copy of USDOT regulation, 49 CFR Part 40, “Procedures for Transportation Workplace Drug Testing Programs,” as amended, readily available to any employee who requests a copy? Are all positions safety-sensitive? Are all safety-sensitive positions that support the transit program, including those in other departments such as a central maintenance department, included in the pool and covered by the transit drug and alcohol policy? A copy of USDOT regulation, 49 CFR Part 40, “Procedures for Transportation Workplace Drug Testing Programs,” must be made available to employees upon request. Southern Idaho Examiners Yes No  How do you check on the drug and alcohol testing records of new hires and transfers that will work in safety-sensitive positions? Every new hire undergoes a background check and prior to employment a DOT urine analysis. We do not ask for drug and alcohol testing records.  What information do you obtain from previous employers? All info on the DOT/FTA previous employer checklist   At what point in the hiring process are applicants placed in safety-sensitive positions? After obtaining the applicant’s consent, subrecipients must request and review the following information from DOT-regulated employers who have employed the employee during any period during the two years before the employee first performs safety-sensitive functions: Alcohol tests with a result of 0.04 or higher alcohol concentration Verified positive drug tests Refusals to be tested (including verified adulterated or substituted drug test results) Other violations of DOT agency drug and alcohol testing regulations Successful completion of DOT return-to-duty requirements (including follow-up tests), if applicable After meeting all DOT/FTA pre-employment requirements.  How often are the names received for random testing from the third-party administrator? Are random tests reasonably spread out during the draw period? Are random tests reasonably distributed across all days and hours of service? Are the date and time of notification and collection documented? Random tests must be spread throughout the year, the draw period, and the hours of service. The date and time of notification and collection must be documented. Every 90 days Yes Yes Yes  Do you make proper post-accident determinations regarding testing? Are post-accident tests of accidents that do not meet the FTA definition of an accident performed under the agency’s own authority? FTA defines accidents as follows: Fatal accident: Employers must test all surviving covered employees on duty in the vehicle at the time of the accident and any other covered employee whose performance may have contributed to the accident. Nonfatal accidents: Employers must test all covered employees on duty in the vehicle at the time of the accident and any other covered employee whose performance may have contributed to the accident unless the employer determines that an employee’s performance did not contribute to the accident. The employer must document the decision on whom to test and not to test. Yes No. We only test at-fault accidents.  Who maintains the drug and alcohol-testing program records? Human Resources department of Downtowner.   Are they maintained in a secure location with controlled access? Subrecipients must maintain drug and alcohol- testing records in a secure location with controlled access. Yes.   Are the following records maintained for at least 1 year: A. Alcohol test results less than 0.02 B. Verified negative drug test results  Yes Yes  Are the following records maintained for at least 2 years: Collection process for alcohol-testing except calibration of evidentiary breath testing devices Collection process for drug testing Alcohol education and training records Drug education and training records  Yes Yes Yes Yes  Are the records from previous employers kept for at least 3 years? No. We do not have any records from previous employers.  Are the following records maintained for at least 5 years: Alcohol test records with alcohol readings of 0.02 or greater Drug-test records with verified positive results Calibration documentation of evidentiary breath-testing devices SAP evaluations and referrals of employees for alcohol misuse Employee compliance with recommendations of the SAP for drug use and/or alcohol misuse, including results of return-to-duty and follow-up testing SAP evaluation and referrals of employees for drug use MIS reports Refusals  Yes Yes Yes Yes Yes Yes Yes  Does the testing laboratory only release drug test results to the MRO? The testing laboratory should only release drug test results to the MRO. Yes.  Is an employee’s permission obtained before releasing drug and alcohol-testing records (except to the MRO, SAP, or program manager)? An employee’s permission must be obtained before releasing drug and alcohol-testing records to someone other than the MRO, SAP, or program manager. Yes they sign a release form.   Are the following types of drug and alcohol tests conducted? Pre-Employment (drugs only) Random Post-Accident Reasonable Suspension Return to Duty Follow-up  Yes Yes Yes Yes Yes Yes  Are the following substances tested for: Marijuana Cocaine Opioids Phencyclidine Amphetamines Alcohol  Yes Yes Yes Yes Yes Yes  Are employees and applicants for safety-sensitive positions who have a verified positive drug-test result or a breath-alcohol concentration of 0.04 or greater referred to an SAP for evaluation even if they are to be terminated? Employees and applicants who have a verified positive drug test result or a breath-alcohol concentration of 0.04 or greater must be referred to a SAP for evaluation even if they are to be terminated. Yes.  Have all safety-sensitive employees received 60 minutes of training on the effects and consequences of prohibited drug use on personal health, safety, and the work environment, and on the signs and symptoms that may indicate prohibited drug use? PT Staff examine training records. When do you provide the training for new hires? Do you provide refresher training? If yes, how often? Safety-sensitive employees must receive at least 60 minutes of training on the effects and consequences of prohibited drug use on the personal health, safety, and the work environment, and on the signs and symptoms that may indicate prohibited drug use. Yes. Before safety sensitive duties begin Continued learning and training takes place every year.   Have supervisors who are designated to determine whether reasonable suspicion exists to require a safety-sensitive employee to undergo alcohol and/or drug-testing been provided the following training? At least 60 minutes of training on the physical, behavioral, speech, and performance indicators of probable alcohol misuse. At least 60 minutes of training on the physical, behavioral, and performance indicators of probable drug use. Do you provide refresher training? If yes, how often? Supervisors and/or company officers authorized by the employer to make reasonable suspicion determinations shall receive at least 60 minutes of training on the physical, behavioral, and performance indicators of probable drug use and at least 60 minutes of training on the physical, behavioral, speech, and performance indicators of probable alcohol misuse.  Yes Yes Yes Annually.  Have the annual calendar year management information system (MIS) reports been filed with ITD-PT? Were the reports filed by March 15? Reviewer, please list the reports since the last review that are on file with the state. Note whether the reports were submitted on time and any problems with the reports. Yes Yes  Do you obtain and review for completeness and accuracy the employer copies of the custody and control forms and alcohol testing forms? No, that is done by the contractor according to the terms of the contract.  If you find a problem with a form, do you follow up with the collection site in writing and ask for documentation of the corrective action? Yes  How are vendors (e.g., collection sites, MROs) monitored to ensure compliance with program requirements? Monitoring may include conducting periodic mock collections, observing tests, investigating reports by employees of flawed procedures, requiring detailed explanations for cancelled tests, and providing vendors with copies of USDOT and FTA handbooks and procedural manuals. There is no review process in place at this time.   Service Provision: Safety and Security Subrecipients must document that drivers have a valid operator’s license, have a safe driving record, and have been trained in first aid. All safety devices must be maintained in operative condition. All vehicles must be outfitted with a blood-borne pathogens kit, first-aid kit, fire extinguisher, bi-directional reflective triangles, and web cutters. Drivers and passengers must wear seat belts. Smoking is prohibited on all vehicles. Drivers must focus on driving and limit distractions when vehicles are in motion. All questions below can be found listed in this Governing Directive: FMCSA, OSHA, 2 CFR 200, Circular 5010.F, Circular 5100.1, Circular 9040.1G, Circular 9070.1G, Circular 9030.1E, 49 CFR 37.161, 49 USC 5329, 49 USC 5302, 49 USC 5327 Who is responsible for system safety and security? What is their position? Our contractor, Downtowner, as is in our contracted service agreement. Neil Mandis, Operations Manager  How is the importance of safety communicated to staff? Monthly safety meetings and trainings.  Have safety roles and responsibilities been defined for all positions? Yes  What safety training is provided to staff? How is this documented and tracked? Pre-employment, before drivers begin working, and constant updates. All training is documented and issued through SAMSARA (safety monitoring technology inside each vehicle).  Do you provide training in recognizing and reporting suspicious behavior? Yes  Do you perform criminal background checks on new employees? Existing employees? How often? Yes Yes Yearly  Do operations personnel receive training and retraining in crime prevention? Yes, this is included in the safety training  Have you worked with law enforcement, fire departments, medical services, and emergency management on emergency response efforts? If so, what is your role? Has the agency familiarized local law enforcement and fire personnel on all aspects of transit vehicle operation including fuel source, emergency exits, engine shut off, and wheelchair lifts? Yes, we have conducted trainings with the police and fire department on emergency response efforts. We are the emergency mass evacuation vehicles for the airport and the City of Twin Falls. Yes.   Does the organization have a written business continuity plan that addresses maintaining operations after a catastrophic event? We have a shared document based on emergency directives given by police and fire professionals.  Do you collect information on safety incidents? Yes  How are hazards identified and risks assessed? Please advise on types of hazards and risks this question is referring to.  What key safety issues have been identified and how were they addressed? Please advise on types of hazards and risks this question is referring to.  Is documentation maintained which verifies that all drivers (owned, leased, loaned): A valid, appropriate vehicle operator’s license (and current USDOT physical if the driver is a CDL holder) A safe driving record acceptable for insurance coverage. How often is this checked? First aid training to handle emergency health situations and accidental injuries. Received training in defensive driving techniques (i.e. Smith System) Received training in passenger assistance, sensitivity, and safety (i.e. CTAA PASS Training) (Required by FTA) Received training in operation of lifts and other accessibility equipment (Required by FTA) Received substance abuse training (Required by FTA)  Yes Yes Yes Yes Yes Yes  Are drivers required to complete pre-trip and post-trip vehicle inspections? Required by IDAPA & FMCSA Yes. All inspections records are maintained through SAMSARA.  Does the pre-trip inspection address the following required safety equipment: (Required by IDAPA, FMCSA, & OSHA) blood-borne pathogens kit first-aid kit (full) fire extinguisher (charge and inspection date) bi-directional reflective triangles web cutters All vehicles must be outfitted with a blood-borne pathogens kit, first-aid kit, fire extinguisher, bi-directional reflective triangles, and web cutters.  Yes Yes Yes Yes Yes  Who is responsible for spot checking this? How often does spot checking this occur? Operations Manager Monthly  Who is responsible for ensuring that first-aid and blood-borne pathogen kits are restocked? Who is responsible for checking and replacement of expired items in these kits? Assistant Manager alerts the Operations Manager for supply procurement. Operations Manager   Who is responsible for ensuring that first-aid and blood-borne pathogen kits are restocked? Who is responsible for checking and replacement of expired items in these kits? Assistant Manager alerts the Operations Manager for supply procurement. Operations Manager  Are all required safety devices or systems installed and functioning properly on vehicles? Yes  Are fire extinguishers secure, accessible, of the correct type, and in date? PT Staff Sample All safety devices must be maintained in operative condition. Fire extinguishers must be secure, accessible, and in date. Yes  Are your procedures for handling accidents and medical emergencies kept on board the vehicles? Subrecipients must have a written procedure for handling accidents and medical emergencies. Yes – electronic version on all vehicles.  Are drivers allowed to use a cell phone while the bus is in motion? Or text while the bus in in motion? The National Safety Council has a model cell phone policy available at http://safety.nsc.org/cellphonekit. No  Do drivers check that all carry-on items are properly stowed before moving the vehicle? No.  Have incidents and accidents been reported in your quarterly reports? No.  What are the procedures for investigating an accident? Pull footage, conduct interviews, review post-accident testing results. If our driver is at fault, the report and video is forwarded to the City for review.  Who is responsible for investigating an accident? What training have they received? Operations Manager SOPs establish the process to follow. No training specific to accident investigation.  How are passengers notified of service disruptions, including those due to inclement weather? Phone, text, electronic push notifications, and public sources.  Does the agency have specific procedures and guidelines for drivers to follow when operating in inclement weather conditions in the service area, and have these procedures been formally communicated to drivers? Passengers? Inclement weather is covered in good judgement and safety training.  Do you have a system in place to insure against loss/damage/theft? Please describe. Yes – security cameras are recording 24/7 even when vehicles are off. The city shop where the vans are stored have security cameras.   Do you have a system in place to insure against loss/damage/theft? Please describe. Yes – security cameras are recording 24/7 even when vehicles are off. The city shop where the vans are stored have security cameras.  Are drivers and staff trained on Human Trafficking Awareness? A. If so, how often are trainings conducted? What efforts is your agency making to combat human trafficking in your area? Yes Annually Training and awareness   Service Provision: Marketing Subrecipients may have a marketing program that attracts riders and promotes a positive image to the community. Public information should be attractive, widely distributed, and accessible in various formats. Subrecipients who are actively marketing, and advertising must comply with the requirements set forth in 2 CFR 200 subpart E §200.421, and 200.467. Are advertising costs specifically for the costs of advertising media and corollary administrative costs which includes magazines, newspapers, radio and television, direct mail, exhibits, electronic or computer transmittals, and the like? Source: 2 CFR 200 subpart E §200.421 Yes  Are advertising cost utilized for one of the following? Source: 2 CFR 200 subpart E §200.421 The recruitment of personnel required by the non-Federal entity for performance of a Federal award (See also § 200.463 Recruiting costs); The procurement of goods and services for the performance of a Federal award. The disposal of scrap or surplus materials acquired in the performance of a Federal award except when non-Federal entities are reimbursed for disposal costs at a predetermined amount; or Program outreach and other specific purposes necessary to meet the requirements of the Federal award.  No No No No   Are marketing funds designated for “public relations” utilized for community relations, meaning those activities dedicated to maintaining the image of the non-Federal entity or maintaining or promoting understanding and favorable relations with the community or public at large or any segment of the public? Do they meet one of the following criteria? Source: 2 CFR 200 subpart E §200.421 Costs specifically required by the Federal award. Costs of communicating with the public and press pertaining to specific activities or accomplishments which result from performance of the Federal award (these costs are considered necessary as part of the outreach effort for the Federal award) Costs of conducting general liaison with news media and government public relations officers, to the extent that such activities are limited to communication and liaison necessary to keep the public informed on matters of public concern, such as notices of funding opportunities, financial matters, etc.  Yes Yes Yes   Assets: Continuing Control Subrecipients must use FTA and ITD-PT funded equipment and facilities to provide public transportation. Subrecipients must carry comprehensive and collision insurance on FTA-and State-funded buses. Subrecipients must obtain prior written approval from ITD-PT before selling, leasing, or disposing of vehicles, equipment or facilities that have remaining FTA or State interest. The number of spare vehicles must be appropriate to the size and age of the fleet, the amount of peak demand, and the projected ridership growth. All questions below can be found listed in these Governing Directives: 2 CFR 200, Circular 5010.F, IDAPA 11.13.01, State Management Plan Is property (includes rolling stock, facilities, materials, equipment, etc.) that was purchased with FTA funds being used for transit purposes? Yes  Do you make incidental use of any FTA funded real property? No  If yes, what is the use, has FTA approved it? do you maintain continuing control over the property, and is the revenue used for transit purposes? Were they approved by ITD-PT prior to entering an agreement and the FTA? N/A A, B.  Are facility use or lease agreements current for all facilities? N/A  Was real property removed from the service originally intended or put to additional or substitutive use? Did you get ITD-PT approval? No A.  Did you dispose of any FTA or ITD funded real property? If, yes, did you obtain FTA/ITD concurrence on the method of disposition and was FTA/ITD reimbursed for its share of the disposition proceeds? No  Can you account for all equipment or facilities purchased with FTA funds? Yes  Do you update your inventory on all your quarterly reports? N/A  Does your inventory include equipment and facilities that were purchased with FTA or State funds as well as those paid for with any other funding source? N/A  What are your coverage limits for: Comprehensive and collision insurance? Commercial/comprehensive general liability insurance?  $1,000,000 $1,000,000  If self-insured, how is the self-insurance funded? N/A   What is the number of revenue vehicles in your fleet? 8  What is the number required for maximum service? 8  What is the number of spare vehicles? 1  What is the spare ratio? divide number of spare vehicles by number of vehicles required for maximum service 1:8  How often is the maximum number of vehicles required? 100%  Do you have a plan to continue to deliver service when breakdowns occur or during peak service times? Yes  Do future ridership projections indicate a need for expansion vehicles? Yes  Does your agency have a Transit Asset Management (TAM) Plan or are you a participant in the State Sponsored TAM Plan? Yes – participating in State Sponsored TAM plan   Assets: Vehicle Maintenance Subrecipients must maintain FTA and ITD funded vehicles, equipment, and facilities in a state of good repair. Subrecipients must keep ADA Accessibility features on all vehicles, equipment, and facilities in good working order. Subrecipients must have a written maintenance plan and must maintain project vehicles, equipment, and facilities at a high level of cleanliness, safety, and mechanical soundness. Subrecipients must maintain all accessibility features and equipment in operating condition. Subrecipients must have procedures to track when preventive maintenance inspections are due and to schedule preventive maintenance inspections in a timely manner. All questions below can be found listed in these Governing Directives: FMCSA, OSHA, 2 CFR 200, Circular 5010.F, Circular 5100.1, Circular 9040.1G, Circular 9070.1G, Circular 9030.1E, 49 CFR 37.161 Who is responsible for maintenance? What education, training, and experience qualifies the individual response for this? City of Twin Falls Maintenance Shop City of Twin Falls Maintenance Shop perform scheduled maintenance and minor repairs. Recall and Major repair are referred to the Dealer or a reputable independent shop.  Are maintenance personnel trained in the operation of specialized equipment special tools, wrecker, others? No shop personnel are trained or certified in the maintenance/repair of specialized equipment. However, none of the Ride TFT vans are equipped with wheelchair lifts. No shop personnel are “wrecker” certified/licensed. The City of Twin Falls does not provide any wrecker or towing services.  Do you have a vehicle maintenance plan for your fleet? Yes  Please describe the preventative maintenance program. City of Twin Falls Fleet Maintenance personnel inspect and perform required maintenance on 2 vans each Thursday. This provides adequate inspection for the vans and insures they are in safe operating condition at the time we release them.  Do preventative maintenance schedules for each type of vehicle in the fleet meet the manufacturer’s minimum requirements? Preventive maintenance schedules must meet manufacturers’ minimum requirements for severe operations. Yes. All maintenance is performed per manufacturers guidelines. All fluids and maintenance repair parts meet OEM specifications.   Is a preventative maintenance program in place for lifts and other accessibility features? Please describe. Subrecipients must maintain all accessibility features and equipment in operating condition. None of the Ride TFT vehicles have “lifts”. 2 vans have wheelchair ramps that fold down to provide accessibility for loading/unloading wheelchair bound passengers. These are inspected each time the vehicles are brought into the shop.  What procedures are used to track when preventative maintenance inspections are due and to schedule preventative maintenance inspections? Subrecipients must have procedures to track when preventive maintenance inspections are due and to schedule preventive maintenance in a timely manner. As stated, each van is inspected every 4 weeks on a rotations and TF City Fleet Maintenance personnel determine what scheduled maintenance is due at that time. Said maintenance is performed before vehicle is returned to service that day.  Does a review of maintenance records indicate that maintenance is performed in accordance with procedures? Are files complete? PT Staff look at 3 files Yes, records are maintained by the City Shop.   Are pre-trip inspections conducted prior to placing the vehicle back in service? Pre-trip inspections must be conducted prior to placing a vehicle in service. PT staff pull files to verify Yes  Does the pre-trip inspection address safety, vehicle operation, appearance, cleanliness, and passenger comfort? The pre-trip inspection must address safety; vehicle operation, appearance, and cleanliness; and passenger comfort. Yes  Are deficiencies noted in pre-trip inspections repaired in a timely manner and properly reviewed by management? Deficiencies noted in pre-trip inspection must be repaired in a timely manner and properly reviewed by management. Yes  How does the agency document maintenance activity performed to correct the reported defect? The good practice is for the mechanic to sign and date the pre-trip inspection form noting that the reported defect has been repaired and to include the signed pre-trip form in the maintenance file with the work order. Repaired defects will have records maintained by the City Shop and Downtowner.  Does the pre-trip inspection ensure that all items, such as boxes with bi-directional reflective triangles and gallons of washer fluid, are secured to the vehicle? Safety and other equipment must be secured so that they do not become projectiles that injure a passenger or damage the vehicle. Yes   Does the pre-trip inspection address lifts and other accessibility features? Yes (ramps, straps, etc)  If a vehicle with an inoperable lift is kept in service, is it repaired within 5 days from the day which the lift is found to be inoperable? N/A  Are FTA funded vehicles leased to or operated by other providers? If yes, does the lease include maintenance standards? ITD-PT requires subrecipients that lease FTA-funded vehicles to providers to require the lessee to adhere to manufacturer’s maintenance standards. No N/A  Are work orders or histories maintained that document the work performed, parts used, time spent, mileage, and date? Yes  Are vehicle warranties on file and how are they tracked? Yes. Factory warranties have expired.  Is there a system for responding to recalls? Standard fleet policy to take recalls to corresponding dealership once notified.  Is the preventive maintenance program reviewed for costs and effectiveness? No, for safety and efficiency.  Are maintenance histories for the fleet reviewed to uncover trends or problems? Issues and trends have been identified company-wide and the Operations Manager is aware of these issues.  Are there indicators of repetitive occurrences of a particular type of problem in anyone make of rolling stock? Yes  Are there repetitive occurrences (parts failures, road calls, others) of a particular type of failure fleet-wide? Yes  Are any features of the facilities or related equipment under warranty? Please list. N/A  Are warranty claims pursued? No warranty claims have been filed.   Assets: Facility/Equipment Maintenance All questions below can be found listed in these Governing Directives: FMCSA, OSHA, 2 CFR 200, Circular 5010.F, Circular 5100.1, Circular 9040.1G, Circular 9070.1G, Circular 9030.1E, 49 CFR 37.161 Do you have a written facility/equipment maintenance plan? No – this was addressed as part of contract for services.  Is there a written checklist to accompany the required written facilities maintenance plan? No facilities currently exist  Are the facilities inspected at least once per year to determine what repairs and/or maintenance are needed to the equipment or building? N/A  When was the last inspection? N/A  Does the written plan or inspection checklist address equipment such as hydraulic lifts, bus washers, roofing systems, HVAC systems, and emergency generators? N/A  Does the written plan address equipment? N/A  Does the written plan or inspection checklist address maintenance of ADA accessibility features, such as power-assist doors, as required by ADA? N/A  Do preventative maintenance checklists follow the minimum requirements determined by the manufacturer, supplier, or builder? N/A  For preventative maintenance performed by contractors, are checklists required to be completed before final signoff? N/A  Are files maintained on maintenance of facilities and equipment? N/A  Are any features of the facilities or related equipment under warranty? Please list. N/A  Are warranty claims pursued? N/A  Do the files indicate that preventive maintenance inspections of facilities and related equipment are conducted at the intervals required by the plan? To be filled out by ITD-PT staff N/A  Are facilities cleaned and well maintained? Are there any visible defects? To be filled out by ITD-PT staff N/A   Technology/Software: Intelligent Transportation Systems Subrecipients may choose to use intelligent transportation systems (ITS) in part or all their system(s). ITS technology can supplement or enhance the transportation services that public transportation providers provide to the public. The Federal Transit Administration (FTA) supports the use of ITS to further enhance public transportation service in the United States. All technology and software purchased with FTA grant dollars must be used and disposed of in accordance with the regulations set forth in 2 CFR 200 subpart D – Property Standards. Have you disposed of any FTA/ITD funded hardware or software since your last site review? A. If so, did you follow the guidelines for the disposition of that asset? 2 CFR 200.313, 200.315 No A.   Unique Services: School Bus Recipients are prohibited from providing school bus service in competition with private school bus operators unless the service qualifies and is approved by the Federal Transit Administration (FTA) Administrator under an allowable exemption. Federally funded equipment or facilities cannot be used to provide exclusive school bus service. Do you provide exclusive school bus service(s)? No  Do you provide school tripper service? 49 CFR § 605.13 - Tripper service No  If yes, does the tripper service meet one of the following criteria: Please circle all that apply: regularly scheduled public transportation service buses are clearly marked as open to the public buses have no special designation buses use regular stops service is noted on published schedules N/A   Unique Services: Charter Bus Subrecipients are prohibited from using federally funded equipment and facilities to provide charter service if a registered private charter operator expresses interest in providing the service. Except under limited exceptions, subrecipients may not use FTA assistance to operate or maintain charter bus service. Exceptions and Procedures maybe found in 49 CFR 604. Charter service is defined as: (1) Transportation provided at the request of a third party for the exclusive use of a bus or van for a negotiated price. The following features may be characteristics of charter service: A third party pays a negotiated price for the group. Any fares charged to individual members of the group are collected by a third party. The service is not part of the regularly scheduled service or is offered for a limited period of time. A third party determines the origin and destination of the trip as well as scheduling. (2) Transportation provided to the public for events or functions that occur on an irregular basis or for a limited duration and: A premium fare is charged that is greater than the usual or customary fixed-route fare, or The service is paid for in whole or in part by a third party. Examples of services that do not meet the definition of charter service and, therefore, are not considered charter service by FTA are: Service requested by a third party that is irregular or on a limited basis for an exclusive group of individuals and the recipient does not charge a premium fare for the service and there is no third party paying for the service in whole or in part. Shuttle service for a one-time event if the service is open to the public, the itinerary is determined by the recipient, the recipient charges its customary fixed-route fare and there is no third-party involvement. When a university pays the recipient a fixed charge to allow all faculty, staff, and students to ride the transit system for free so long as the recipient provides the service on a regular basis along a fixed route and the service is open to the public. When the recipient sees a need and wants to provide service for a limited duration at the customary fixed-route fare. Do you provide transportation for “program purposes;” that is, service that serves the needs of human service agencies or elderly persons, person with disabilities, or low-income persons? If yes, please describe. No  Do you operate charter service? If yes, or not sure, describe the service in detail. No  Under what exception is the charter service operated? N/A  Did you follow the procedures required by the exception? N/A  Have you reported all charters to ITD? N/A  Do you maintain charter records for at least three years after the close of the FTA grant? CFR-2010-title49-vol7-part606 N/A  Have any complaints been filed alleging that charters are in violation of FTA regulations? N/A  Is charter provided with locally owned, or FTA funded vehicles? N/A   Legal Information ITD-PT must promptly notify the FTA of legal matters and additionally notify the U.S. DOT Office of Inspector General (OIG) of any instances relating to false claims under the False Claims Act or fraud. As a result, any subrecipient of federal funds through ITD, must notify ITD of such claims. List of litigations, breaches, defaults, disputes, or instances where the Federal Government was named as a party to litigation or a legal disagreement since the last review Source: FTA Master Agreement, Section 39 None  Since the last Comprehensive Review, did the subrecipient promptly notify ITD-PT of any legal matters that may affect the FTA? Source: FTA Master Agreement, Section 39 N/A  Listing of false claims received or criminal violation committed related to Federal assistance since the last review Source: FTA Master Agreement, Section 39(3) N/A  Since the last Comprehensive Review, did the recipient promptly notify the ITD-PT of any instances relating to false claims under the False Claims Act or fraud? Source: FTA Master Agreement, Section 39(3) N/A   Lobbying The use of Federal funds for lobbying is prohibited. If lobbying services for transit purposes are procured with non-Federal funds, the recipient is required to submit the disclosure form. Office of Management and Budget (OMB) Standard Form LLL (Rev.7-97) Activities that are required to be disclosed include the hiring of any third party (i.e., lobbyist) for the purpose of attempting to influence a covered Federal action. Disclosure is not required for activities performed by the subrecipient’s own regularly employed officers and employees. Covered Federal action means any of the following Federal actions: Awarding of any Federal contract or subcontract exceeding $100,000 Making of any Federal grant or subgrant exceeding $100,000 Making of any Federal loan exceeding $150,000 Entering into any Federal cooperative agreement exceeding $100,000 Extension, continuation, renewal, amendment, or modification of any Federal contract, grant, or cooperative agreement exceeding $100,000 or of a loan exceeding $150,000 Details regarding lobbying activity restrictions for federal grant recipients see 2 CFR 200 § 200.450. Are FTA funds used for lobbying activities? No  Have you used nonfederal funds for lobbying? If yes, have you filed with ITD the Standard Form – LLL, “Disclosure Form to Report Lobbying” and any necessary updates? No A.